100-Metodos-de-Qualidade-Total

74 100 METHODS FOR TOTAL QUALITY MANAGEMENT
Method 28
Teamwork
Purpose
To organize activity which requires a number of people to collaborate and
work together for a common goa\.
When to use
When people with different but complementary responsibilities, knowledge
or abilities can contribute to the development of a strategy or
solution to a problem important to the company.
How to use
Teamwork requires the cooperative effort and contribution of a number of
people with a common goal or objective.
Benefits
It helps to develop a quality strategy or to achieve solutions to a problem
vital to the company.
Example
Quality improvement teams, universally adopted by every company
engaged in quality improvement, are an example of teamwork. Quality
circles (Method 25) are another way of using the benefits of teamwork.
Teamwork can provide a focus for a group of people in a task force
looking at cross-functional problems. One organization which had previously
had an autocratic style of management, where managers told
everyone what to do and then disciplined them when they did not follow
instructions, always experienced difficulty in introducing change. There
was an atmosphere of suspicion, and most significant change had to be
negotiated through the powerful trade union.
By making significant change part of a TQM process and moving
towards cross-departmental teams to define and solve problems, the
organization was able to use the power of the team to suggest change and
then to implement changes at a pace that would previously have been
impossible.