100-Metodos-de-Qualidade-Total

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<strong>100</strong> METHODS FOR TOTAL QUALITY MANAGEMENT Gopal K. Kanji and Mike Asher Sage Publications London • Thousand Oaks. New Delhi
© Gopal K. Kanji and Mike Asher 1996 First published 1996 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, transmitted or utilized in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without permission in writing from the Publishers. SAGE Publications Ltd 6 Bonhill Street London EC2A 4PU SAGE Publications Inc 2455 Teller Road Thousand Oaks, California 91320 Sage Publications India Pvt Ltd 32 M-Block Market Greater Kailash - I New Delhi 110 048 British Library Cataloguing in Publication data A catalogue record for this book is available from the British Library ISBN 0 8039 7746 8 ISBN 0 8039 7747 6 (pbk) Library of Congress catalog record available Typeset by Photoprint, Torquay, Devon Printed in Great Britain at the University Press, Cambridge
Page 2: 100 METHODS FOR TOTAL QUALITY MANAG
Page 7 and 8: PREFACE An essential part of the de
Page 9 and 10: 2 100 METHODS FOR TOTAL QUALITY MAN
Page 15 and 16: THE ROLE OF TQM METHODS Total quali
Page 17 and 18: LIST OF METHODS (BY CATEGORY) Manag
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Page 27 and 28: MANAGEMENT METHODS Method 1 Accepta
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-- -- Component no: .:.V:..: A"R"IO
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100 100 METHODS FOR TOTAL QUALITY M
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DATA COLLECTION, ANALYSIS AND DISPL
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Plant Department ';:i r =i -< l>
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REFERENCES Akao, Y. (1991) Hoshin K
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INDEX acceptable quality level (AQL
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