100-Metodos-de-Qualidade-Total

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MANAGEMENT METHODS 59 Method 21 Potential problem analysis (PPA) Purpose To examine plans to identify what can go wrong with them, so that preventive action can be taken. When to use Potential problem analysis (PPA) is used when plans are first drawn up and subsequently at planning reviews to anticipate future problems and plan contingency actions. How to use PPA is a very simple technique for a team to examine plans. There are eight steps: 1 Draw up the plan in time order. 2 Flowchart the plan, identifying all the key steps where specific outputs are needed. 3 At each key step brainstorm the problems that could occur. 4 Rate the potential problems using the following scheme: • Likelihood 10 (very likely) to 1 (very unlikely) • Severity 10 (catastrophic) to 1 (mild) Multiply the likelihood by the severity to get the potential problem risk (PPR) number. 5 For each potential problem, identify the likely causes. This is done first for problems with a high PPR number. All problems with a PPR above 50 or a likelihood or severity above 7 must be prevented. 6 For each cause, brainstorm the courses of action that could be taken to prevent it happening. 7 For problems that can be prevented, take the necessary steps to remove the potential cause. 8 For problems that cannot be prevented, draw up contingency plans to rectify the problem if it occurs. Benefits By anticipating problems with plans before they occur, and either removing them by prevention or drawing up contingency plans, smooth implementation of projects can be achieved.
60 100 METHODS FOR TOTAL QUALITY MANAGEMENT Example An organization was planning to hold its AGM in a Central London location and used PP A to assist with the planning of the event to ensure that no problems occurred.
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PREFACE An essential part of the de
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REFERENCES Akao, Y. (1991) Hoshin K
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INDEX acceptable quality level (AQL
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100-Metodos-de-Qualidade-Total

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