100-Metodos-de-Qualidade-Total

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DATA COLLECTION, ANALYSIS AND DISPLAY 185 Mysterious pains Is Is not Therefore Where In fingers and In joints legs. the pain appears symmetrical When Apparently Continuous random; sweating on palms of hand What kind I Shooting Dull pain how much pains; or ache goes on for variable time Unlikely to be related to arthritis or rheumatism; unusual for physical problems to be symmetrical Brought on by events Not purely physical; could be stress related Who No patterns Brought on by specific individuals Figure 2 Is/is not matrix used in medical diagnosis How to use The first step is to identify the problem, situation or idea to be analysed. Then ask a series of questions as given in Figure 1. Benefits This is/is not matrix allows the organization of knowledge and information in a structured format. This allows data collection to be guided by prior knowledge. Example A doctor is diagnosing a patient who has presented with mysterious pains in hands and legs. The doctor uses the is/is not matrix as a guide to diagnosis (Figure 2). The doctor concludes that the pains are stress related and confirms the diagnosis by taking the patient's blood pressure. Reference Charles H. Kepner and Benjamin B. Tregoe (1981) The New Rational Manager. Princeton, New Jersey: J.M. Publishing.
186 100 METHODS FOR TOTAL QUALITY MANAGEMENT Method 81 Matrix data analysis Purpose To provide a picture of numerical data from a matrix diagram In an efficient way. When to use It can be used to obtain a picture of, for example, different products and market characteristics. It is an important means of analysing multi-variate data. How to use Its use is equivalent to principal component analysis which is a method of multi-variate statistical analysis. It requires some knowledge of statistical methods beyond the scope of this book. Stomach upset + • Brand 1 + -------- Effectiveness Brand 4 • • Brand 2 • Brand 6 • Brand 3 Brand 5 . Figure 1 Matrix data analysis
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100 METHODS FOR TOTAL QUALITY MANAG
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PREFACE An essential part of the de
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THE ROLE OF TQM METHODS Total quali
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LIST OF METHODS (BY CATEGORY) Manag
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MANAGEMENT METHODS Method 1 Accepta
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-- -- Component no: .:.V:..: A"R"IO
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Page 241 and 242: REFERENCES Akao, Y. (1991) Hoshin K
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INDEX acceptable quality level (AQL
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