100-Metodos-de-Qualidade-Total

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DATA COLLECTION, ANALYSIS AND DISPLAY 223 Method 97 Tree diagrams Purpose To identify the tasks and methods needed to solve a problem and reach a goal. When to use When you want to break down vaguely formulated customer wishes about a product into customer requirements on a manageable level, or to investigate all possible aspects of customer wishes that present a problem. Tree diagrams can be used to develop short-term goals before finalizing long-term goals. How to use Build a 'tree' systematically from a statement of a goal through headings to 'branches' of plans and action. Trees are best developed as a team. General issues are subdivided into specific issues. A particular use of this structure is that of a 'fault tree' where the tree structure is used in a cause and effect fashion to analyse causes of faults. Easy to handle Problem Cause A Easy to adjust Cause B Easy access I Cause C I-- Easy to hold I Cause A 1 I Easy to grip Cause A2 Simple mechanism Cause B 1 Simple equipment Cause B2 Small handle Cause C1 Adjustable grip I Cause C2 I Figure 1 Tree diagram
224 100 METHODS FOR TOTAL QUALITY MANAGEMENT Benefits To solve a complicated problem and to achieve the desired goal in a systematic way. Example With the aid of a tree diagram, a company is seeking to design equipment that is easy to handle (Figure 1). Reference B. Bergman and B. Klefsjo (1994) Quality: from Customer Needs to Customer Satisfaction. New York: McGraw-HilI.
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100 METHODS FOR TOTAL QUALITY MANAG
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PREFACE An essential part of the de
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2 100 METHODS FOR TOTAL QUALITY MAN
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THE ROLE OF TQM METHODS Total quali
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LIST OF METHODS (BY CATEGORY) Manag
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MANAGEMENT METHODS Method 1 Accepta
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