100-Metodos-de-Qualidade-Total

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DATA COLLECTION, ANALYSIS AND DISPLAY 187 Benefits Helpful in analysing multi-variate data. It shows all the key data clearly and provides a schema of such things as different products and market characteristics. Example Figure 1 provides the results of an investigation into the effectiveness of different brands of aspirin. Brands 2 and 3 are effective and do not cause stomach upset, whereas Brand 1 is effective but causes stomach upset. Brands 4, 5, and 6 are not effective. Reference B. Bergman and B. Klefsjo (1994) Quality: from Customer Needs to Customer Satisfaction. New York: McGraw-HilI.
188 100 METHODS FOR TOTAL QUALITY MANAGEMENT Method 82 Matrix diagram Purpose To provide information about the relationship and importance of task and method elements of the subject. When to use To organize and illustrate graphically the largest amount of data for the logical connection between various elements to show the importance of different relations by using graphic symbols. How to use The most commonly used matrix diagram is shown in quality function deployment (see Method 26). Benefits Simple method to show relationship between task and subject. Operator Supervisor Machine produces L- .. ·1 rejects , 1 Stop I Quality Product control engineering I Yes Rejects r-_I Analyse 1 the reject Yes 1 Stop I No I Repair 1 machine production I - I possible I Start l Ready for .. production production I iYes l Repair the problem Maintenance i I Repair . the machIne J J l Machine repaired I- I Figure 1 Matrix diagram
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100 METHODS FOR TOTAL QUALITY MANAG
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© Gopal K. Kanji and Mike Asher 19
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PREFACE An essential part of the de
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2 100 METHODS FOR TOTAL QUALITY MAN
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THE ROLE OF TQM METHODS Total quali
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LIST OF METHODS (BY CATEGORY) Manag
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MANAGEMENT METHODS Method 1 Accepta
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Page 241 and 242: REFERENCES Akao, Y. (1991) Hoshin K
Page 243 and 244: INDEX acceptable quality level (AQL
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