100-Metodos-de-Qualidade-Total

PURPOSE OF METHODS
Gannt charts For planning the steps necessary to
implement quality improvement.
Geometric moving average To identify trends in small
changes in the process mean. The geometric moving
average is sometimes called the exponentially weighted
moving average (EWMA).
Histograms To display continuous data collected by
checksheets so that any patterns can be discovered.
Hoshin kanri (quality policy deployment) To delight
the customer through the manufacturing and servicing
process by implementing the quality goals of the
organization.
Idea writing To bring all participants into groupwork.
Imagineering To assist a company to identify areas of
opportunity by concentrating on the ideal outcome
then working back from it.
Improve internal process (lIP) plan To provide the
structure to develop work plan details for a task using
various factors, such as measurables, responsible
resources, times and previous task owners.
Is/is not matrix To identify patterns in observed
characteristics by a structured form of stratification.
ISO 9000 To demonstrate to yourself, your customers
and an independent assessment body that you have an
effective quality management system in place.
Just in time (JIT) To deliver the raw materials or
components to the production line to arrive just in time
when they are needed.
Kaizen A Japanese term meaning 'change for the
better', the concept implies a continuous improvement
in all company functions at all levels.
Lateral thinking A way of transferring from one
frame of reference to another, enabling you to break
down barriers which inhibit creative thought.
List reduction To reduce a list of ideas to one of
manageable size.
Matrix data analysis To provide a picture of
numerical data from a matrix diagram in an efficient
way.
Matrix diagram To provide information about the
relationship and importance of task and method
elements of the subject.
Mind mapping A way of generating and recording
ideas individually rather than in a group. Mind
mapping makes use of word associations, encouraging
you to follow your own thought patterns, wherever
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