100-Metodos-de-Qualidade-Total

Recommendations

Info

No. Task Allocation Overall responsibility Measurement Resources Time Previous owner Meet 1 the deadline m 0.. m Status 2 of each order Meeting 3 delivery date Sending 4 the correct order o m » G> m Z m ::IJ o z 5 Packaged properly Mike A. Gopal K. Zero defect Packaging material 6 weeks Mike A. Figure 1 Information matrix required for lIP -" w (J1
136 100 METHODS FOR TOTAL QUALITY MANAGEMENT Method 58 Lateral thinking Purpose A way of transferring from one frame of reference to another, enabling you to break down barriers which inhibit creative thought. When to use Lateral thinking is used when a team is trying to identify problems or possible solutions. It can also be used as a diversion to relax a workshop group. How to use There are several well-established ways of beginning lateral thinking. Mixing metaphors This involves using a metaphor to bring a new look to a situation or problem. Suppose that you are planning to introduce statistical process control and are experiencing problems of acceptance at middle management level. Think of something that has parallels with introducing a change; for example, redecorating a room. Now imagine what you can do to make the redecoration as successful as possible. Brainstorm a list of ideas. Now, for each idea, discuss how it relates to the introduction of statistical process control (SPC). An example might be 'make it more light'. The parallel with SPC might be to look at education and training and consider attitudes. Random juxtaposition This involves introducing a completely new notion to allow more ideas to be generated. A group may be considering factors in the design of school rooms. At a certain stage, the idea of 'infants' might be introduced to extend the scope of the ideas generated. Stopping no This involves what de Bono (1970) calls the 'intermediate impossible'. The idea is best illustrated by an example. An organization is experiencing
Page 2:
100 METHODS FOR TOTAL QUALITY MANAG
Page 5 and 6:
© Gopal K. Kanji and Mike Asher 19
Page 7 and 8:
PREFACE An essential part of the de
Page 9 and 10:
2 100 METHODS FOR TOTAL QUALITY MAN
Page 11 and 12:
Page 13 and 14:
Page 15 and 16:
THE ROLE OF TQM METHODS Total quali
Page 17 and 18:
LIST OF METHODS (BY CATEGORY) Manag
Page 19 and 20:
12 100 METHODS FOR TOTAL QUALITY MA
Page 21 and 22:
Page 23 and 24:
Page 25 and 26:
Page 27 and 28:
MANAGEMENT METHODS Method 1 Accepta
Page 29 and 30:
Page 31 and 32:
Page 33 and 34:
Page 35 and 36:
Page 37 and 38:
Page 39 and 40:
Page 41 and 42:
Page 43 and 44:
Page 45 and 46:
Page 47 and 48:
Page 49 and 50:
Page 51 and 52:
Page 53 and 54:
Page 55 and 56:
Page 57 and 58:
Page 59 and 60:
Page 61 and 62:
Page 63 and 64:
Page 65 and 66:
Page 67 and 68:
Page 69 and 70:
Page 71 and 72:
Page 73 and 74:
Page 75 and 76:
Page 77 and 78:
Page 79 and 80:
Page 81 and 82:
Page 83 and 84:
Page 85 and 86:
Page 87 and 88:
co 0 CD Q. CD Figure 1 Type of
Page 89 and 90:
Page 91 and 92: 84 100 METHODS FOR TOTAL QUALITY MA
Page 101 and 102: -- -- Component no: .:.V:..: A"R"IO
Page 107 and 108: 100 100 METHODS FOR TOTAL QUALITY M
Page 141: 134 100 METHODS FOR TOTAL QUALITY M
Page 157 and 158: CD Q. CD Q Fo..II.'n"J c1oJ-Jn r-
Page 161 and 162: DATA COLLECTION, ANALYSIS AND DISPL
Page 177 and 178: .. 170 100 METHODS FOR TOTAL QUALIT
Page 193 and 194:
186 100 METHODS FOR TOTAL QUALITY M
Page 195 and 196:
Page 197 and 198:
Page 199 and 200:
Page 201 and 202:
Page 203 and 204:
f
Page 205 and 206:
to 00 cO' ::J- CD 0.. CD Figure
Page 207 and 208:
Page 209 and 210:
Page 211 and 212:
Page 213 and 214:
Page 215 and 216:
Page 217 and 218:
Page 219 and 220:
Page 221 and 222:
Page 223 and 224:
Page 225 and 226:
i'J ... 00 ... o m 0.. m Yes X
Page 227 and 228:
Page 229 and 230:
Page 231 and 232:
Page 233 and 234:
Page 235 and 236:
Page 237 and 238:
Plant Department ';:i r =i -< l>
Page 239 and 240:
Page 241 and 242:
REFERENCES Akao, Y. (1991) Hoshin K
Page 243 and 244:
INDEX acceptable quality level (AQL
show all

100-Metodos-de-Qualidade-Total

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?