100-Metodos-de-Qualidade-Total

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MANAGEMENT METHODS 61 Method 22 Problem prevention plan Purpose To anticipate what can go wrong and plan to prevent problems. When to use When you need to analyse potential problems and their causes. How to use 1 For each specific task write down a list of potential problems. 2 For each problem, rate the chances of it happening and the seriousness if it did happen. 3 For most serious problems, write down the potential causes and chance of occurrence. 4 For most likely causes, decide what prevention strategies can be put in place. S Integrate prevention strategies into your plan. Benefits It helps prevent potential problems from actually taking place. Potential problem High Chances Medium Low Seriousness High Medium Low Person in charge ill X X Computer out of order Sadly produced document X X X ) Program bug X X Figure 1 Problem prevention plan
62 100 METHODS FOR TOTAL QUALITY MANAGEMENT Example Potential problems in delivery and order documentation are rated in Figure 1. Here, the likelihood of a serious problem lies in a badly produced document. Toner could be a cause of this problem. Hence, a regular check of the toner will be part of the problem prevention plan.
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100 METHODS FOR TOTAL QUALITY MANAG
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© Gopal K. Kanji and Mike Asher 19
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PREFACE An essential part of the de
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2 100 METHODS FOR TOTAL QUALITY MAN
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THE ROLE OF TQM METHODS Total quali
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DATA COLLECTION, ANALYSIS AND DISPL
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Plant Department ';:i r =i -< l>
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REFERENCES Akao, Y. (1991) Hoshin K
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INDEX acceptable quality level (AQL
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100-Metodos-de-Qualidade-Total

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