100-Metodos-de-Qualidade-Total

14 100 METHODS FOR TOTAL QUALITY MANAGEMENT
Contingency planning To avoid 'firefighting' and
waste of resources by planning for contingencies in the
completion of a project.
Cost-benefit analysis To estimate the real cost and
benefits of a project under consideration .
Criteria Testing To evaluate and compare alternative
solutions to a problem by rating them against a list of
criteria.
Critical path analysis A project planning technique
which separates the work to be done into discrete
elements, allowing the key elements that affect the
overall project to be identified.
Customers' contingency table To understand the
needs of both internal and external customers for the
fulfilment of customer satisfaction.
Cusum chart To identify when the mean value is
changing over time.
Deming wheel (PDCA) A management concept to
satisfy the quality requirements of the customer by
using the cycle: plan, do, check and action.
Departmental cost of quality To provide a financial
measure of the quality performance of an organization.
Departmental purpose analysis (DPA) To review the
internal customer-supplier relationship.
Domainal mapping To assist in the identification of
internal customers and their needs.
Dot plots A simple graphic device which presents
observations as dots on a horizontal scale.
Error proofing (pokayoke) To design an operation in
such a way that specific errors are prevented from
causing major problems to the customer.
Evolutionary operation (EVOP) A sequential
experimental procedure for collecting information
during on-line production to improve a process without
disturbing output.
Failure mode and effect analysis (FMEA) To assist in
the foolproofing of a design or a process.
Fault tree analysis To perform a quantitative as well
as qualitative analysis of a complex system.
Flowcharts To generate a picture of how work gets
done by linking together all the steps taken in a process.
Force analysis To identify external and internal forces
at work when developing a contingency plan.
Force field analysis Allows you to identify those
forces that both help and hinder you in closing the gap
between where you are now and where you want to be.
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