100-Metodos-de-Qualidade-Total

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DATA COLLECTION, ANALYSIS AND DISPLAY 205 Example A company noticed that there was an apparently random problem with the dispatch of faulty products. This could not easily be traced to shifts, products or times. The problem-solving group drew an outline flowchart as shown in Figure 1 (on page 206). The two parts of the department then drew their detailed flowcharts for their own part of the process. The detailed flowchart for the second part is shown in Figure 2 (on page 207). When the detailed information was colIected, it became apparent that specifications were missing for key quality characteristics. This led to different operators interpreting the requirements in different ways and therefore the apparently random pattern. The group was able to put in place the missing information and the problem disappeared. Reference G. Born (1994) Process Management to Quality Improvement. New York: Wiley.
206 100 METHODS FOR TOTAL QUALITY MANAGEMENT Cold end inspect ware No Part of process under cold end control Reject affected ware from lehr Freeze ware packed Take corrective .---II action at hot end No Part of process under hot end control Reject ware at hot end Figure 1 Outline flowchart to prevent critical defects (CD) into packed ware Source: Kanji and Asher, 1993
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100 METHODS FOR TOTAL QUALITY MANAG
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© Gopal K. Kanji and Mike Asher 19
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PREFACE An essential part of the de
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2 100 METHODS FOR TOTAL QUALITY MAN
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THE ROLE OF TQM METHODS Total quali
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LIST OF METHODS (BY CATEGORY) Manag
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MANAGEMENT METHODS Method 1 Accepta
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co 0 CD Q. CD Figure 1 Type of
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CD Q. CD Q Fo..II.'n"J c1oJ-Jn r-
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