100-Metodos-de-Qualidade-Total

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IDEA GENERATION 147 Method 64 Opportunity analysis Purpose Offers the opportunity to evaluate quickly a long list of options against desired goals and available resources. When to use This method can be used by an individual or group when presented with many opportunities where it is difficult to decide what to do first. How to use 1 Write down all your goals in the situation under review. 2 Rank the importance (to satisfy the customer) of each goal, and rate your ability to complete them. 3 Do "you have the required resources? Benefits It provides a rapid evaluation of a long list of options in relation to desired goals and the available resources. Importance Ability to complete Goals High Medium Low High Medium Low ( Match delivery date as X requested 1 Provide timely invoice X X '9 3 Update all the information X X regularly ! end goods to the order X X) 5 Send complete order X X 6 Pack products properly X X Figure 1 Opportunity analysis
148 100 METHODS FOR TOTAL QUALITY MANAGEMENT Example Figure 1 provides an opportunity analysis for a company that wants to satisfy its customer requirements. Here items 2 and 4 of 'High importance' and 'High ability to complete' should be done first.
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100 METHODS FOR TOTAL QUALITY MANAG
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© Gopal K. Kanji and Mike Asher 19
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PREFACE An essential part of the de
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2 100 METHODS FOR TOTAL QUALITY MAN
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THE ROLE OF TQM METHODS Total quali
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LIST OF METHODS (BY CATEGORY) Manag
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12 100 METHODS FOR TOTAL QUALITY MA
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MANAGEMENT METHODS Method 1 Accepta
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co 0 CD Q. CD Figure 1 Type of
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Plant Department ';:i r =i -< l>
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REFERENCES Akao, Y. (1991) Hoshin K
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INDEX acceptable quality level (AQL
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100-Metodos-de-Qualidade-Total

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