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100-Metodos-de-Qualidade-Total

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<strong>100</strong> <strong>100</strong> METHODS FOR TOTAL QUALITY MANAGEMENT<br />

introduction. Figure I clearly i<strong>de</strong>ntifies the positive and negative forces at<br />

work and helps the management team to plan the introduction of the<br />

change. The team <strong>de</strong>ci<strong>de</strong>d to concentrate heavily on the communication of<br />

the changes, in such a way as to build trust in the organization's future.<br />

Reference<br />

R. Chang and M. Niedzwiecki (1993) Continuous Improvement Tools. California: Richard<br />

Chang.

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