100-Metodos-de-Qualidade-Total

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PURPOSE OF METHODS Gannt charts For planning the steps necessary to implement quality improvement. Geometric moving average To identify trends in small changes in the process mean. The geometric moving average is sometimes called the exponentially weighted moving average (EWMA). Histograms To display continuous data collected by checksheets so that any patterns can be discovered. Hoshin kanri (quality policy deployment) To delight the customer through the manufacturing and servicing process by implementing the quality goals of the organization. Idea writing To bring all participants into groupwork. Imagineering To assist a company to identify areas of opportunity by concentrating on the ideal outcome then working back from it. Improve internal process (lIP) plan To provide the structure to develop work plan details for a task using various factors, such as measurables, responsible resources, times and previous task owners. Is/is not matrix To identify patterns in observed characteristics by a structured form of stratification. ISO 9000 To demonstrate to yourself, your customers and an independent assessment body that you have an effective quality management system in place. Just in time (JIT) To deliver the raw materials or components to the production line to arrive just in time when they are needed. Kaizen A Japanese term meaning 'change for the better', the concept implies a continuous improvement in all company functions at all levels. Lateral thinking A way of transferring from one frame of reference to another, enabling you to break down barriers which inhibit creative thought. List reduction To reduce a list of ideas to one of manageable size. Matrix data analysis To provide a picture of numerical data from a matrix diagram in an efficient way. Matrix diagram To provide information about the relationship and importance of task and method elements of the subject. Mind mapping A way of generating and recording ideas individually rather than in a group. Mind mapping makes use of word associations, encouraging you to follow your own thought patterns, wherever 14 77 78 79 55 56 57 80 15 16 17 58 59 81 82 60 15 46 175 177 182 130 132 134 184 48 50 51 136 138 186 188 140
16 100 METHODS FOR TOTAL QUALITY MANAGEMENT they lead. It also provides a written record of the ideas generated. Minute analysis To estimate the survival period of a particular product unit under certain conditions, using a simulated experimental environment. Morphological forced connections To generate new ideas or ways of approaching problems. It combines lists of attributes and forces new connections between them, so triggering new options. Moving average To identify trends in data when short-term variation or cyclical patterns are confusing the longer-term picture. Multi-vari charts To show the dispersion in a process over the short and long term, using a graphic control chart. Multi-voting To select the most popular or important items from a list. Mystery shopping A technique involving looking at your business from the outside and measuring the efficiency of your own key processes from the customer's viewpoint. Nominal group technique A way of generating ideas from a group and identifying the level of support within the group for those ideas. NP chart To identify when the number of defective items in a sample of constant size is changing over time. Objective ranking Helps to place your current activity in perspective and enable you to understand the purpose of your efforts. Opportunity analysis Offers the opportunity to evaluate quickly a long list of options against desired goals and available resources. Paired comparisons To help a group to quantify the preferences of its members. Parameter design To determine which factors are important in the manufacturing process and to find the optimum set of working conditions. Pareto analysis To separate the most important causes of a problem from the many trivial. Also, to identify the most important problems for a team to work on . Paynter charts To display information over time in a way that allows changes in patterns of failure to be discovered. Paynter charts will show when one failure 40 61 83 84 62 18 63 85 19 64 41 42 20 86 101 142 190 192 144 52 145 194 54 147 103 105 56 197
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Page 15 and 16: THE ROLE OF TQM METHODS Total quali
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REFERENCES Akao, Y. (1991) Hoshin K
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INDEX acceptable quality level (AQL
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100-Metodos-de-Qualidade-Total

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