100-Metodos-de-Qualidade-Total

LIST OF METHODS (BY CATEGORY)
Management methods
1 Acceptable quality level (AQL)
2 Affinity diagram
3 Arrow diagram
4 Benchmarking
5 Consensus reaching
6 Contingency planning
7 Cost-benefit analysis
8 Criteria testing
9 Customers' contingency table
10 Deming wheel (PDCA)
11 Departmental purpose analysis (DPA)
12 Error proofing (pokayoke)
13 Force analysis
14 Gannt charts
15 ISO 9000
16 Just in time (JIT)
17 Kaizen
18 Mystery shopping
19 Objective ranking
20 Pareto analysis
21 Potential problem analysis (PPA)
22 Problem prevention plan
23 Process decision programme chart
24 Programme evaluation and review (PER) technique
25 Quality circles
26 Quality function deployment (QFD)
27 Relation diagram
28 Teamwork
29 Total productive maintenance
30 Why-how charting
31 Zero defects
20
23
25
27
30
32
33
35
37
39
41
43
44
46
48
50
51
52
54
56
59
61
63
65
67
69
72
74
75
77
78
Analytical methods
32 Cause and effect analysis
33 Critical path analysis (CPA)
34 Departmental cost of quality
35 Domainal mapping
36 Evolutionary operation (EVOP)
79
8]
85
87
89