BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 Reporting using table fields and results list fields 102 BMC Remedy Mid Tier Guide Table fields and results list fields provide a way to capture and display data from one or more requests. By default, these field types include a Report button when the form is opened in a browser. When the user clicks the Report button, the Report Console opens with a pre-selected set of criteria. The same is true if the user runs a quick report by selecting from the My Reports option in a results list. When the user clicks the Report button on a table field or results list, or runs a report from the My Reports list, the Report Console only lists reports that are associated with the current form. In addition, if the user selected records in the table or results list before clicking Report, the IDs for the selected records are passed to the Report Console, and only those records are used when the report is run. If the Report Console opens as a result of the user selecting a report from the My Reports list, then there is a pre-defined qualification that is passed to the Report Console. In these cases, the Report Console is opened by an Open Window active link action as a dialog window, dedicated to reporting on that form. The On Dialog Open Action field in the active link is populated to set the context form name and to pass that information, along with any selected records, into the Report Console. You can change the label of the Report button by editing the value of the Report Button field property for the table field or results list field. If you set a blank label, the Report button does not appear on the table or results list field. For information about setting table properties, see the Form and Application Objects Guide, “Working with tables,” page 233.
Running a report by using an Open Window active link Running a report by using an Open Window active link The Open Window active link method of running a report is useful when you want to run a report as part of an application, or create your own interface for launching reports. Within the definition of the active link, you direct the report to a specific form, and also define which requests to include in the report. After defining the active link, attach it to a workflow trigger, such as a button field. When the user clicks the workflow trigger where the active link is attached, a new browser window opens to display the report. The following procedure outlines the steps for creating an Open Window active link for web reporting. For general information about creating active links and related properties, see the Workflow Objects Guide. 1 In BMC Remedy Developer Studio, create an active link. To create an Open Window active link for web reporting 2 On the Associate Forms panel, specify the form that you want to report on. 3 Add an Open Window action, and complete the fields as described in the following table. Table 4-1: Open Window action fields (Sheet 1 of 2) Field Selection More information Window Type Report Target Location New Selecting New causes a new window to open for each report generated. If you select Current, the active link uses the existing open window from where the active link is initiated. Data Source SERVER Server Name Name of the AR System server on which the form being reported on is located Form Name Name of the form being reported on Form View Name Name of the form’s view Report Type The type of report The menu’s data is read from the ReportType form on the AR System server being used for the Open Window action. Report Location Report Form (or Embedded) Report Name Name of the report as stored in the Report form (not the file name of the attachment) Report Destination Screen or File Chapter 4 Configuring AR System for Web and AR System reports 103
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
Page 51 and 52: View logs Activate profiling Change
Page 53 and 54: Real Number field Decimal Number f
Page 55 and 56: Chapter 2 Customizing AR System sty
Page 57 and 58: Order of precedence Overview of CSS
Page 59 and 60: Table 2-1: Style sheets used in AR
Page 61 and 62: Figure 2-2: Associating a customize
Page 63 and 64: Figure 2-3: Customized style for bo
Page 65 and 66: Chapter 3 Working with applications
Page 67 and 68: Click this arrow to hide the toolba
Page 69 and 70: Header text Customizing views for f
Page 71 and 72: Table 3-1: Form Action fields (Shee
Page 73 and 74: Customizing views for forms in brow
Page 75 and 76: Figure 3-5: Application Properties
Page 77 and 78: URLs for forms and applications As
Page 79 and 80: Table 3-2: Supported parameters (Sh
Page 81 and 82: Figure 3-6: URL encoder utility 1 O
Page 83 and 84: URLs for forms and applications The
Page 85 and 86: URLs for forms and applications 6 C
Page 87 and 88: Using the Object List Using the Obj
Page 89 and 90: How a view is selected For the mid
Page 91 and 92: Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101: Report form fields used by applicat
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
Page 123 and 124: ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141 and 142: Finding a request by example For ex
Page 143 and 144: 1 Click the Advanced Search button
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
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Loading search criteria without exe
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Appendix C For your end users: Crea
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“Adding to or overriding a report
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Running reports Finding reports Run
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Running reports TIP Although you ca
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Exporting AR System reports Running
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Restrictions on modifying queries a
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3 Delete, disable, or enable report
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Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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