BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

Table 1-2: General settings
General settings
Setting Description
Session Timeout (Minutes) The number of minutes after which the current session will expire. When
the system has exceeded this amount without any activity, you must log
in again.
A session timeout clock in the status bar appears in the web browser of
each user session. The clock shows how much time is left before an HTTP
session will time out. If a user is logged in and performs any activity in an
application on the mid tier, the clock’s timer starts over.
The session timeout clock has an update granularity of 1 minute. At each
60-second interval, the Oracle JavaScript controlling the session timeout
clock is executed to update the clock with the amount of time available
before the HTTP session times out. For example, if 1 minute and 32
seconds remains, the display time will read 2 minutes.
License Release Timeout
([30 - 300] Seconds)*
Note: If the form is viewed in a Firefox browser and the form includes a
view, flashboard, or data visualization field, the session timeout clock
might not appear.
If a user is entering data in a form, that data might be lost if the session
times out before the user submits the data. To prevent possible data loss
after a timeout, the user should leave the data visible in the form and use
the same login ID to open a new instance of the browser window. In the
new browser, the user should then navigate to the form, copy the data,
and paste it into the new form.
If users experience frequent timeouts, increase the session timeout
interval. The default value is 90 minutes; there is no upper or lower limit.
The entry in the Session Timeout in Minutes field of the AR System User
Preference form (Web tab) will override this setting for a specific user.
The number of seconds before the mid tier releases an AR System user
license associated with a user if that user does not log out of the mid tier
properly. To log out properly, the user must close the last browser
window associated with the current HTTP session or navigate away from
the mid tier. The default delay is 60 seconds.
The mid tier initiates a delay timer when the user closes the last browser
window associated with the established HTTP session. When the delay
timer expires, the user’s license is released, and the HTTP session
terminated.
If the user navigates back to the mid-tier URL before the delay time
expires, the delay timer is cancelled, and the current HTTP session is
resumed.
Chapter 1 Configuring the mid tier 23