BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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Appendix B For your end users: Running and saving searches on the Web 139 Types of searches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Running searches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Finding a request by example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Search styles in character fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Overriding the predefined search style . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Using relational operators in a search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Using wildcard symbols in a search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Using wildcard symbols as explicit characters in a form. . . . . . . . . . . . . . . . . . . . 144 Using the advanced search bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Using relational operators in the advanced search bar . . . . . . . . . . . . . . . . . . . . . 149 Using wildcard symbols in the advanced search bar . . . . . . . . . . . . . . . . . . . . . . . 151 Examples of advanced search bar statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Saving searches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Running a saved, recent, or defined search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Loading search criteria without execution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Managing saved searches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Appendix C For your end users: Creating reports in a browser 157 Reporting on AR System data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 About the AR System Report Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Report types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Running reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Finding reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Running reports and saving the output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Reporting based on a search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Creating reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Setting up a new report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Defining a Web list report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Defining a Web chart report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Using a query in a Web report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Editing and deleting reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Defining AR System reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Export file formats for AR System reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 AR Export format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 AR XML format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Comma-separated values format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Record, column, and compressed formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Appendix D For your end users: Using flashboards 187 Viewing flashboards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188 Drilling down to information in flashboards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 Appendix E ITSM 7.0.00 applications and caching 191 Actions in ITSM 7.0.00 applications that trigger caching . . . . . . . . . . . . . . . . . . . . . . . 192 8 BMC Remedy Mid Tier Guide
Appendix F Mid tier caching best practices 193 About mid tier caching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 Configuration recommendations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 Disable mid-tier Prefetch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 Performance checking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195 Activate the Pre-Load option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196 Enable Cache Persistence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Clear the cache and restart the server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Actions that affect mid tier caching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Index 201 Contents 9
Page 1 and 2: BMC Remedy Action Request System 7.
Page 3 and 4: Customer Support You can obtain tec
Page 5 and 6: Contents Preface 11 Audience . . .
Page 7: Deleting report definitions. . . .
Page 11 and 12: Preface Audience IMPORTANT The comp
Page 13 and 14: Release Notes Information about new
Page 15 and 16: Chapter 1 Configuring the mid tier
Page 17 and 18: Configuring the external firewall C
Page 19 and 20: Accessing the Mid Tier Configuratio
Page 21 and 22: Table 1-1: Overview settings (Conti
Page 23 and 24: Table 1-2: General settings General
Page 25 and 26: Table 1-2: General settings (Contin
Page 27 and 28: Table 1-3: AR Server settings Figur
Page 29 and 30: 1 In the Mid Tier Configuration Too
Page 31 and 32: Table 1-4: Cache settings (Continue
Page 33 and 34: Persistent Cache option Cache setti
Page 35 and 36: Cache settings How the prefetch pro
Page 37 and 38: Cache settings arsystem.ehcache.re
Page 39 and 40: Table 1-5: Maximum number of elemen
Page 41 and 42: User and group permissions for pref
Page 43 and 44: Table 1-6: Report settings Setting
Page 45 and 46: Connection settings Connection sett
Page 47 and 48: Connection Pool Status Table 1-9: C
Page 49 and 50: Logging Table 1-10: Log settings (S
Page 51 and 52: View logs Activate profiling Change
Page 53 and 54: Real Number field Decimal Number f
Page 55 and 56: Chapter 2 Customizing AR System sty
Page 57 and 58: Order of precedence Overview of CSS
Page 59 and 60:
Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Click this arrow to hide the toolba
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Header text Customizing views for f
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Table 3-1: Form Action fields (Shee
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Customizing views for forms in brow
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Figure 3-5: Application Properties
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URLs for forms and applications As
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Table 3-2: Supported parameters (Sh
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Figure 3-6: URL encoder utility 1 O
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URLs for forms and applications The
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URLs for forms and applications 6 C
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Using the Object List Using the Obj
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How a view is selected For the mid
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Including parameters in saved or de
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Form help text Field help text Figu
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Chapter 4 Configuring AR System for
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Figure 4-2: Designing a report Abou
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Managing reports with the Report fo
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Report form fields used by applicat
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Running a report by using an Open W
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Managing localized Crystal and Web
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Managing localized Crystal and Web
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Defining report types Defining repo
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Recommended entries Table 4-4: Run
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Setting limits on reports that user
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Chapter 5 Using Crystal reports wit
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Mid tier installation options for C
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Configuring BusinessObjects Enterpr
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Report definitions for Crystal repo
Page 123 and 124:
ODBC driver configuration for Cryst
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Crystal Reports tips for the Web 8
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Appendix A For your end users: Tips
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Creating requests To restore the f
Page 131 and 132:
Creating requests NOTE The rich-tex
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3 Complete the following fields: 4
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How the Back button behaves How the
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Appendix B For your end users: Runn
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Finding a request by example Param
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Finding a request by example For ex
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1 Click the Advanced Search button
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Table B-3: Keywords (Sheet 2 of 3)
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Values Using the advanced search ba
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Table B-4: Operators (Sheet 3 of 3)
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Saving searches To find all request
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Loading search criteria without exe
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Appendix C For your end users: Crea
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“Adding to or overriding a report
Page 159 and 160:
Running reports Finding reports Run
Page 161 and 162:
Running reports TIP Although you ca
Page 163 and 164:
Exporting AR System reports Running
Page 165 and 166:
Restrictions on modifying queries a
Page 167 and 168:
3 Delete, disable, or enable report
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Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
Page 181 and 182:
Creating reports You can use text,
Page 183 and 184:
Export file formats for AR System r
Page 185 and 186:
Appendix D For your end users: Usin
Page 187 and 188:
Drilling down to information in fla
Page 189 and 190:
Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
Page 193 and 194:
Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
Page 206:
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