BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 Example 74 BMC Remedy Mid Tier Guide If you want to change the message to read Searching, and you want German language readers to view German, change the wait.jsp file’s line to: //arsystem.waiting_cursor_innerhtml=Searching Then, change the line in the language file in midTierInstallDir/WEB-INF/ classes to: Searching = Suchen 1 Change the arsystem.show_waiting_cursor line to 0 or 3 in the config.properties file: To remove (turn off) the wait cursor arsystem.show_waiting_cursor=0 The options are: 0—Turn off the wait cursor, and turn on content-based caching. 1—Turn on the wait cursor, and turn on content-based caching. 2—Turn on the semi-wait cursor, and turn on content-based caching. A semi-wait cursor is a cursor that appears when the user is requesting forms but does not appear during a search or submit operation. 3—Turn off the wait cursor, and turn off content-based caching. 2 Restart the web server. Managing resource files Resource files include files such as images or custom cascading style sheets. To add resource files to the web application, use the Support Files panel (in the Editor Area of an application in BMC Remedy Developer Studio).
Figure 3-5: Application Properties window—Support Files tab Managing resource files If you create or open forms within an application in BMC Remedy Developer Studio, resources added to form views are automatically added to the application’s Support Files panel. At the time the resource is added, the reference to that resource matches its location in the Support Files panel. However, AR System does not maintain these references (for example, if you change the directory structure for resources in the Support Files panel). The Resources Directory Structure level represents the directory for your application in the mid tier. You can add support files directly under this level, or to other directories that you create. You cannot delete or change the name of the Resources Directory Structure level. You can add or delete directories and files, or rename existing directories. You can also save the directory structure to an external disk. To add files to support file directories 1 In BMC Remedy Developer Studio, open the application with which you want to work. 2 Click the Support Files panel. 3 Select the directory under which you want to add support files. If you want to create a new directory: a Select the directory under which you want to create a new directory. b Click Create Directory. A new directory appears under the directory you selected in step a. c Enter a new name for the directory, and press ENTER. Chapter 3 Working with applications that will be viewed in a browser 75
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
Page 23 and 24: Table 1-2: General settings General
Page 25 and 26: Table 1-2: General settings (Contin
Page 27 and 28: Table 1-3: AR Server settings Figur
Page 29 and 30: 1 In the Mid Tier Configuration Too
Page 31 and 32: Table 1-4: Cache settings (Continue
Page 33 and 34: Persistent Cache option Cache setti
Page 35 and 36: Cache settings How the prefetch pro
Page 37 and 38: Cache settings arsystem.ehcache.re
Page 39 and 40: Table 1-5: Maximum number of elemen
Page 41 and 42: User and group permissions for pref
Page 43 and 44: Table 1-6: Report settings Setting
Page 45 and 46: Connection settings Connection sett
Page 47 and 48: Connection Pool Status Table 1-9: C
Page 49 and 50: Logging Table 1-10: Log settings (S
Page 51 and 52: View logs Activate profiling Change
Page 53 and 54: Real Number field Decimal Number f
Page 55 and 56: Chapter 2 Customizing AR System sty
Page 57 and 58: Order of precedence Overview of CSS
Page 59 and 60: Table 2-1: Style sheets used in AR
Page 61 and 62: Figure 2-2: Associating a customize
Page 63 and 64: Figure 2-3: Customized style for bo
Page 65 and 66: Chapter 3 Working with applications
Page 67 and 68: Click this arrow to hide the toolba
Page 69 and 70: Header text Customizing views for f
Page 71 and 72: Table 3-1: Form Action fields (Shee
Page 73: Customizing views for forms in brow
Page 77 and 78: URLs for forms and applications As
Page 79 and 80: Table 3-2: Supported parameters (Sh
Page 81 and 82: Figure 3-6: URL encoder utility 1 O
Page 83 and 84: URLs for forms and applications The
Page 85 and 86: URLs for forms and applications 6 C
Page 87 and 88: Using the Object List Using the Obj
Page 89 and 90: How a view is selected For the mid
Page 91 and 92: Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
Page 123 and 124: ODBC driver configuration for Cryst
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Crystal Reports tips for the Web 8
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Appendix A For your end users: Tips
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Creating requests To restore the f
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Creating requests NOTE The rich-tex
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3 Complete the following fields: 4
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How the Back button behaves How the
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Appendix B For your end users: Runn
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Finding a request by example Param
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Finding a request by example For ex
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1 Click the Advanced Search button
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Table B-3: Keywords (Sheet 2 of 3)
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Values Using the advanced search ba
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Table B-4: Operators (Sheet 3 of 3)
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Saving searches To find all request
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Loading search criteria without exe
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Appendix C For your end users: Crea
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“Adding to or overriding a report
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Running reports Finding reports Run
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Running reports TIP Although you ca
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Exporting AR System reports Running
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Restrictions on modifying queries a
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3 Delete, disable, or enable report
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Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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