BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 64 BMC Remedy Mid Tier Guide Table 2-2: Style rules used with AR System fonts (Sheet 2 of 2) Font name in BMC Remedy Developer Studio CSS selector System Field f10 Edit Field f1 Push Button f7 Radio Button f8 Note Text f5 Detail Text f0 These classes include the specifications of such CSS properties as background color and font (which includes font family, weight, style, and size). These properties cannot be edited in BMC Remedy Developer Studio. The default class for a field’s label and text is based on its entry mode (specified in the Database tab). If a field’s entry mode is Required, its default label class will be f9, in addition to label.label. In the HTML, the label tag contains class="label f9"). Otherwise, the label class will be f6 (for an optional field). For system-level fields such as Request ID, the default class is f10. You can override the default class for the label or text of a field in BMC Remedy Developer Studio by making selections in the Color/Font tab of the Field Properties dialog box. You can override the default color (usually black) of the label or text of a field if you clear the Default Label/Text Color check box and choose a color. Doing so adds inline styles to the field’s HTML code. These inline styles take precedence over the CSS rules in any linked style sheets. WARNING Do not increase the font size unless you also increase the size of the field’s bounding box in BMC Remedy Developer Studio. Because the scaling factor is tied to font sizes, your result might contain overlapping fields.
Chapter 3 Working with applications that will be viewed in a browser Working with AR System applications that will be viewed in a browser involves a few more steps than working with applications in BMC Remedy User. The following topics are provided: Browser view of a form compared with BMC Remedy User view (page 66) Customizing views for forms in browsers (page 67) Managing resource files (page 74) URLs for forms and applications (page 76) Creating customized login pages (page 86) Using the Object List (page 87) Browser settings for scripting and ActiveX controls (page 88) How a view is selected (page 89) How locale is established (page 90) Setting up searches for your end users (page 90) Including parameters in saved or defined searches (page 91) Creating help for web applications (page 92) Before reading this section, familiarize yourself with the information about defining applications and creating forms and views in the Form and Application Objects Guide. Chapter 3 Working with applications that will be viewed in a browser 65
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
Page 13 and 14: Release Notes Information about new
Page 15 and 16: Chapter 1 Configuring the mid tier
Page 17 and 18: Configuring the external firewall C
Page 19 and 20: Accessing the Mid Tier Configuratio
Page 21 and 22: Table 1-1: Overview settings (Conti
Page 23 and 24: Table 1-2: General settings General
Page 25 and 26: Table 1-2: General settings (Contin
Page 27 and 28: Table 1-3: AR Server settings Figur
Page 29 and 30: 1 In the Mid Tier Configuration Too
Page 31 and 32: Table 1-4: Cache settings (Continue
Page 33 and 34: Persistent Cache option Cache setti
Page 35 and 36: Cache settings How the prefetch pro
Page 37 and 38: Cache settings arsystem.ehcache.re
Page 39 and 40: Table 1-5: Maximum number of elemen
Page 41 and 42: User and group permissions for pref
Page 43 and 44: Table 1-6: Report settings Setting
Page 45 and 46: Connection settings Connection sett
Page 47 and 48: Connection Pool Status Table 1-9: C
Page 49 and 50: Logging Table 1-10: Log settings (S
Page 51 and 52: View logs Activate profiling Change
Page 53 and 54: Real Number field Decimal Number f
Page 55 and 56: Chapter 2 Customizing AR System sty
Page 57 and 58: Order of precedence Overview of CSS
Page 59 and 60: Table 2-1: Style sheets used in AR
Page 61 and 62: Figure 2-2: Associating a customize
Page 63: Figure 2-3: Customized style for bo
Page 67 and 68: Click this arrow to hide the toolba
Page 69 and 70: Header text Customizing views for f
Page 71 and 72: Table 3-1: Form Action fields (Shee
Page 73 and 74: Customizing views for forms in brow
Page 75 and 76: Figure 3-5: Application Properties
Page 77 and 78: URLs for forms and applications As
Page 79 and 80: Table 3-2: Supported parameters (Sh
Page 81 and 82: Figure 3-6: URL encoder utility 1 O
Page 83 and 84: URLs for forms and applications The
Page 85 and 86: URLs for forms and applications 6 C
Page 87 and 88: Using the Object List Using the Obj
Page 89 and 90: How a view is selected For the mid
Page 91 and 92: Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
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Chapter 5 Using Crystal reports wit
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Mid tier installation options for C
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Configuring BusinessObjects Enterpr
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Report definitions for Crystal repo
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ODBC driver configuration for Cryst
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Crystal Reports tips for the Web 8
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Appendix A For your end users: Tips
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Creating requests To restore the f
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Creating requests NOTE The rich-tex
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3 Complete the following fields: 4
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How the Back button behaves How the
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Appendix B For your end users: Runn
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Finding a request by example Param
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Finding a request by example For ex
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1 Click the Advanced Search button
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Table B-3: Keywords (Sheet 2 of 3)
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Values Using the advanced search ba
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Table B-4: Operators (Sheet 3 of 3)
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Saving searches To find all request
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Loading search criteria without exe
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Appendix C For your end users: Crea
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“Adding to or overriding a report
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Running reports Finding reports Run
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Running reports TIP Although you ca
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Exporting AR System reports Running
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Restrictions on modifying queries a
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3 Delete, disable, or enable report
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Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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