BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 Report Console architecture Web report limitations 98 BMC Remedy Mid Tier Guide To use the Report Console the plug-in server, the mid tier and web server, and a JSP engine must be running. The Report Console is an ARDBC plug-in application that is installed with AR System. It works with the components that support Web reports, which are installed with the BMC Remedy Mid Tier, and with the installed JSP engine. By default, the Tomcat 6 JSP engine is installed with AR System, but you can use other compatible JSP engines. For the most current information about supported web servers and JSP engines, see the BMC Remedy AR System Compatibility Matrix, available from the BMC Customer Support website at http://www.bmc.com/support. Web reports do not support output directly to .arx, .csv, or AR System XML format. To generate output directly to these formats, you must use an AR System report. TIP To generate .csv output based on a Web report, save the report to Microsoft Excel format. Then open the report output in your spreadsheet application, remove the rows at the top and bottom of the report that do not contain field data, and then save it in .csv format. BMC Remedy User does not support Web reports. Managing reports with the Report form The Report form stores report definitions and metadata about the report. This section describes most of the fields in the Report form. For information about using the locale field and localizing reports, see “Managing localized Crystal and Web reports” on page 105. To appear in the Report Console or in the ReportSelection form, a report must have an entry in the Report form. This occurs automatically when you create and save a new Web or AR System report. For many reports, no further action is required. You should only make modifications directly in the Report form when you need to take one of the following actions: Change the group permissions for a report, or change the availability of the report. Modify the base qualification or control query override settings. Configure a localized copy of an existing report. Register report definition designed outside of AR System, such as a Crystal report, that you want to make available to AR System users.
Managing reports with the Report form The Report form stores report definitions for all report types, including Web reports, AR System reports, and Crystal reports. It also stores metadata about the report, including the following information: The report name, report type, and description The associated form and the report definition file The report permission and availability settings An optional base qualification and query override controls Localization settings Report permissions and visibility When a new report is created, it is automatically available for any users who are members of the same groups as the user who created the report, except for Public. (If the user creating the report is a member only of Public, then the report is available to Public.) The groups that have permission to a report are listed in the Assignee Groups field of the Report form. There are several settings you can change to control whether other users can see a report: Mark the report private—For Web reports, select the Private check box in the Report Designer. This removes all groups from the Assignee Groups field in the Report form when the report is saved. In this case, only the report creator can see the report. This is the default setting when a new report is created. Set report permissions—Add or remove groups in the Assignee Groups field in the Report form. Mark the report invisible—To prevent a report from appearing in the Report Console or the ReportSelection form, but still allow workflow to run the report, set the Visible in Console field in the Report form to No. Set status to inactive or pending—To prevent a report from appearing in the Report Console or ReportSelection forms, and prevent workflow from running the report, set the Status field to Inactive or Pending. You can use the Pending status to let reviewers know that the report is ready for review. Controlling query overrides When a user selects a report to run in the Report Console, the Override check box appears. If allowed, the user can determine whether a qualification added at runtime will override the query built into the report, or be added to the built-in query with an AND operator. The report creator or an administrator can configure settings in the Report form to control whether overrides are allowed. Chapter 4 Configuring AR System for Web and AR System reports 99
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
Page 47 and 48: Connection Pool Status Table 1-9: C
Page 49 and 50: Logging Table 1-10: Log settings (S
Page 51 and 52: View logs Activate profiling Change
Page 53 and 54: Real Number field Decimal Number f
Page 55 and 56: Chapter 2 Customizing AR System sty
Page 57 and 58: Order of precedence Overview of CSS
Page 59 and 60: Table 2-1: Style sheets used in AR
Page 61 and 62: Figure 2-2: Associating a customize
Page 63 and 64: Figure 2-3: Customized style for bo
Page 65 and 66: Chapter 3 Working with applications
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Page 69 and 70: Header text Customizing views for f
Page 71 and 72: Table 3-1: Form Action fields (Shee
Page 73 and 74: Customizing views for forms in brow
Page 75 and 76: Figure 3-5: Application Properties
Page 77 and 78: URLs for forms and applications As
Page 79 and 80: Table 3-2: Supported parameters (Sh
Page 81 and 82: Figure 3-6: URL encoder utility 1 O
Page 83 and 84: URLs for forms and applications The
Page 85 and 86: URLs for forms and applications 6 C
Page 87 and 88: Using the Object List Using the Obj
Page 89 and 90: How a view is selected For the mid
Page 91 and 92: Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97: Figure 4-2: Designing a report Abou
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
Page 123 and 124: ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141 and 142: Finding a request by example For ex
Page 143 and 144: 1 Click the Advanced Search button
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
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Table B-4: Operators (Sheet 3 of 3)
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Saving searches To find all request
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Loading search criteria without exe
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Appendix C For your end users: Crea
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“Adding to or overriding a report
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Running reports Finding reports Run
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Running reports TIP Although you ca
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Exporting AR System reports Running
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Restrictions on modifying queries a
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3 Delete, disable, or enable report
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Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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