BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 To customize a standard or web view 1 In BMC Remedy Developer Studio, open the form for which you want to customize a view. 68 BMC Remedy Mid Tier Guide 2 Click the tab of the view you want to customize. 3 Make the necessary changes. In the Properties tab for the view (click in an empty part of the form to see these properties), you can specify the visibility of the details pane, results pane, and toolbar when forms are viewed in a browser. You also can edit web header and footer content of any view. For detailed information creating views, see the Form and Application Objects Guide, “Creating and managing form views,” page 393. For information about pane banner visibility on the web, see “Showing or hiding the web toolbar.” For information about editing web header and footer content, see “Editing web header and footer content” on page 68. Showing or hiding the web toolbar You can specify whether the toolbar should be visible or hidden when a form is viewed in a browser (and when the form is not a dialog box). To show or hide the web toolbar 1 In BMC Remedy Developer Studio, open the form for which you want to specify toolbar visibility. 2 Click the tab of the View that you want to customize. 3 Click in an empty part of the form to display the view properties. 4 In the Properties tab, select the Web Toolbar property, and select Hidden or Visible. 5 Save the form. Editing web header and footer content You can customize any view to add web-specific header and footer content. To be sure that header and footer text appears properly in your form, follow these guidelines: Allow enough room at the top of your form for the header text, especially if you will be using a banner graphic or if your header text will use a large type size. You might need to move some fields down on the form. Enclose all header or footer text within tags. Then, use HTML tags and styles to format the text. Use absolute positioning so that the header and footer content is not hidden behind the fields in the form.
Header text Customizing views for forms in browsers To add or edit web headers and footers 1 In BMC Remedy Developer Studio, open the form for which you want to include web header or footer text. 2 Click the tab of the web view for which you want to add or edit headers or footers. 3 In the Properties tab, modify values for the Web Footer Content and Web Header Content properties. Enclose all text within tags, and specify the position for the header and footer text, as shown in the following example: ABC Enterprise Solutions In this example, the header is positioned 50 pixels from the top of the form, and 30 pixels from the left edge, with a height of 45 pixels. The tag indicates a heading and specifies styles for the color, background color, font size and style, border, and padding around the text. NOTE Make sure that the CSS z-index of the header and footer is greater than that of the other elements on the page that overlap it. For example, if you add content to the top of the page, make sure that its z-index is greater than that of the FormContainer element (for instance, greater than 29999). Figure 3-3: Example header in a web view of a form Chapter 3 Working with applications that will be viewed in a browser 69
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
Page 17 and 18: Configuring the external firewall C
Page 19 and 20: Accessing the Mid Tier Configuratio
Page 21 and 22: Table 1-1: Overview settings (Conti
Page 23 and 24: Table 1-2: General settings General
Page 25 and 26: Table 1-2: General settings (Contin
Page 27 and 28: Table 1-3: AR Server settings Figur
Page 29 and 30: 1 In the Mid Tier Configuration Too
Page 31 and 32: Table 1-4: Cache settings (Continue
Page 33 and 34: Persistent Cache option Cache setti
Page 35 and 36: Cache settings How the prefetch pro
Page 37 and 38: Cache settings arsystem.ehcache.re
Page 39 and 40: Table 1-5: Maximum number of elemen
Page 41 and 42: User and group permissions for pref
Page 43 and 44: Table 1-6: Report settings Setting
Page 45 and 46: Connection settings Connection sett
Page 47 and 48: Connection Pool Status Table 1-9: C
Page 49 and 50: Logging Table 1-10: Log settings (S
Page 51 and 52: View logs Activate profiling Change
Page 53 and 54: Real Number field Decimal Number f
Page 55 and 56: Chapter 2 Customizing AR System sty
Page 57 and 58: Order of precedence Overview of CSS
Page 59 and 60: Table 2-1: Style sheets used in AR
Page 61 and 62: Figure 2-2: Associating a customize
Page 63 and 64: Figure 2-3: Customized style for bo
Page 65 and 66: Chapter 3 Working with applications
Page 67: Click this arrow to hide the toolba
Page 71 and 72: Table 3-1: Form Action fields (Shee
Page 73 and 74: Customizing views for forms in brow
Page 75 and 76: Figure 3-5: Application Properties
Page 77 and 78: URLs for forms and applications As
Page 79 and 80: Table 3-2: Supported parameters (Sh
Page 81 and 82: Figure 3-6: URL encoder utility 1 O
Page 83 and 84: URLs for forms and applications The
Page 85 and 86: URLs for forms and applications 6 C
Page 87 and 88: Using the Object List Using the Obj
Page 89 and 90: How a view is selected For the mid
Page 91 and 92: Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
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Configuring BusinessObjects Enterpr
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Report definitions for Crystal repo
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ODBC driver configuration for Cryst
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Crystal Reports tips for the Web 8
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Appendix A For your end users: Tips
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Creating requests To restore the f
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Creating requests NOTE The rich-tex
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3 Complete the following fields: 4
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How the Back button behaves How the
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Appendix B For your end users: Runn
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Finding a request by example Param
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Finding a request by example For ex
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1 Click the Advanced Search button
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Table B-3: Keywords (Sheet 2 of 3)
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Values Using the advanced search ba
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Table B-4: Operators (Sheet 3 of 3)
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Saving searches To find all request
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Loading search criteria without exe
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Appendix C For your end users: Crea
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“Adding to or overriding a report
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Running reports Finding reports Run
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Running reports TIP Although you ca
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Exporting AR System reports Running
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Restrictions on modifying queries a
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3 Delete, disable, or enable report
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Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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