BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 Types of searches 138 BMC Remedy Mid Tier Guide The following types of searches are available on the Web: Saved searches—Searches that you can create and save for a form. Recent searches—Searches that you have executed recently. Defined searches—Searches defined by your administrator. Running searches You can save searches in a browser and run them at any time by selecting Searches from a toolbar menu in a form. You can also make recent searches and defined searches available in a browser. You can load each type of search criteria into a form, and update the search criteria before you execute a search. You can run all searches across multiple sessions. The Searches button opens a menu for you to save and open searches. Figure B-1: Searches button in toolbar You can run a search using any combination of the following methods: Finding a request by example—The easiest way to specify search criteria is to fill in fields and select choices and option buttons to match the requests that you want to find. You can specify values for more than one field. The more fields that you fill in, the more specific your search becomes. The system searches for requests that meet all the criteria and displays them in the Results pane. For more information, see “Finding a request by example” on page 139. Advanced search bar—You can use the advanced search bar to define a more complex set of search criteria. For example, you can search for all requests with two different values in the same field. You can use the search bar together with fields in a form to specify search criteria. The advanced search bar appears at the bottom of the browser window when you click the Advanced Search button on the toolbar. For more information, see “Using the advanced search bar” on page 142.
Finding a request by example Parameters—Enter a parameter enclosed in dollar signs ($) in the field. For example, so that you can specify the submitter each time that you run the saved report, enter the prompt text $Enter User Name$ instead of a specific name in the Submitter field. When you click Search, you are prompted to enter a sample value for this parameter. A parameterized search works best when it is saved. Saving the search enables you to enter different values each time a search is performed. To run a search 1 Open a form in Search mode. 2 Enter the search criteria in the form fields, in the advanced search bar, or a combination of both. 3 Click Search. Finding a request by example Finding a request by example enables you to enter information directly into the form to use as a search. 1 In Search mode, open the form for which you want to find requests. 2 In the appropriate fields, specify the search criteria that the requests must match. You cannot specify search criteria for attachment fields. You can enter values for more than one field, creating a logical AND for the search criteria. The more fields that you fill in, the more specific your search becomes. 3 Click Search. You can modify the requests, or you can run a report. For more information, see Appendix C, “For your end users: Creating reports in a browser.” Search styles in character fields Each character field on a form is assigned a specific search style that determines how it finds matching requests. Your administrator will set these for you. Three search styles are available: Equal—Searches for exactly what you entered in the field. For example, if you enter Bob Smith in the Created By field, you find all requests created by Bob Smith, but none created by Bob Smithe. Leading—Searches for the entered sequence of characters only at the beginning of the field, ignoring any subsequent characters. The search will return every request with this field that contains the first characters exactly as you entered plus any following characters. Appendix B For your end users: Running and saving searches on the Web 139
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Click this arrow to hide the toolba
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Header text Customizing views for f
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Table 3-1: Form Action fields (Shee
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Customizing views for forms in brow
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Figure 3-5: Application Properties
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URLs for forms and applications As
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Table 3-2: Supported parameters (Sh
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Figure 3-6: URL encoder utility 1 O
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URLs for forms and applications The
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URLs for forms and applications 6 C
Page 87 and 88: Using the Object List Using the Obj
Page 89 and 90: How a view is selected For the mid
Page 91 and 92: Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
Page 123 and 124: ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137: Appendix B For your end users: Runn
Page 141 and 142: Finding a request by example For ex
Page 143 and 144: 1 Click the Advanced Search button
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157 and 158: “Adding to or overriding a report
Page 159 and 160: Running reports Finding reports Run
Page 161 and 162: Running reports TIP Although you ca
Page 163 and 164: Exporting AR System reports Running
Page 165 and 166: Restrictions on modifying queries a
Page 167 and 168: 3 Delete, disable, or enable report
Page 169 and 170: Figure C-4: Example list report bas
Page 171 and 172: Creating reports For example, a tub
Page 173 and 174: Creating reports Minimum—Shows t
Page 175 and 176: Using the advanced query builder Cr
Page 177 and 178: 1 Select the report in the Report C
Page 179 and 180: Creating reports Entries that are s
Page 181 and 182: Creating reports You can use text,
Page 183 and 184: Export file formats for AR System r
Page 185 and 186: Appendix D For your end users: Usin
Page 187 and 188: Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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