BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 To specify general page configuration information 1 Enter the name of the report in the Title field. The report title appears at the top of the report. 182 BMC Remedy Mid Tier Guide 2 Enter text in the Header field. The header appears at the top of every page. 3 Enter text in the Footer field. The footer appears at the bottom of every page. To use keywords for the Title, Header, and Footer fields, click the menu list and select the appropriate keyword. The data in the Title, Header, and Footer fields must be a single line. Embedded carriage returns are not allowed. The other sections on the Page Setup tab, marked “(windows)”, are for use in BMC Remedy User only and are not required when creating an AR System report on the Web. Qualification tab In the Qualification tab, specify which records to include in a report. If a report is run from a results list, any qualifications defined in this tab are ignored. See the Workflow Objects Guide, “Building qualifications and expressions,” page 49. Description tab In the Description tab, enter a description of the report. Permissions tab (For administrators only) In the Permissions tab, use the Assignee Groups field to define who has access to a report. If the server is configured to allow multiple groups in the Assignee Group field, then this field will allow multiple groups to be specified, separating each group with a single space. If the server is not configured to allow multiple groups, then only one group can be specified in this field. Leaving the Assignee Groups field blank allows only the submitter to view the report. Specifying Public allows anyone to view the report. Administration tab In the Administration tab of the Report Creator form, enter the user name of the person who is creating the report, and define the status of the report. 1 In the Submitter field, enter the name of the user creating the report. 2 In the Status field, select one of the following options: Active—Makes the report available in the Report Console. Inactive—Indicates a report that is no longer active. Pending—Indicates a report that is being reviewed.
Export file formats for AR System reports If Inactive or Pending is selected, the report does not appear the Report Console list. Export file formats for AR System reports AR Export format AR XML format You can save or export AR System data to use in AR System forms, in a spreadsheet, or in other applications. You can also save or export non-AR System data from another application to use in an AR System form. The file formats that you choose for exporting depend on the original data source and how you will use the data. File formats for AR System reports are explained in the following sections. AR Export (.arx) is the default file type. It yields the cleanest results when data is exported and imported within AR System. The AR Export format properly formats data that you import into an AR System form by using BMC Remedy Data Import. NOTE When an attachment is exported in AR Export format from a browser, a .zip file is created that includes the .arx file and the attachments. AR XML (.xml) is a BMC Remedy XML standard derived from the W3C XForm standard, and it contains several elements that are required for AR System use. To import XML data into an AR System form by using BMC Remedy Data Import, your data must conform to the AR XML data specification. Data exported to the AR XML file type conforms to this specification. You can also convert XML data obtained outside AR System to the AR XML standard. Conversely, you can export AR XML data, parse it with any tool that parses documents that conform to the XForm specification, and use the data outside AR System. For information about XForms, see the W3C website. Attachments are handled in the same manner as in the .arx file type. NOTE When you export AR System data from Crystal Reports to HTML 3.2, HTML 4.0, or XML, your default export directory depends on whether your computer is connected to a network. If your computer is connected to a network, and your login profile has a temporary directory setting under Windows, your default export directory will be %USERPROFILE%\LocalSettings\Temp. If your computer is not connected to a network your export will default to whatever temporary directory is set in your Windows environment settings, for example, C:\Temp or C:\Windows\Temp. Appendix C For your end users: Creating reports in a browser 183
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Click this arrow to hide the toolba
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Header text Customizing views for f
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Table 3-1: Form Action fields (Shee
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Customizing views for forms in brow
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Figure 3-5: Application Properties
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URLs for forms and applications As
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Table 3-2: Supported parameters (Sh
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Figure 3-6: URL encoder utility 1 O
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URLs for forms and applications The
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URLs for forms and applications 6 C
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Using the Object List Using the Obj
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How a view is selected For the mid
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Including parameters in saved or de
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Form help text Field help text Figu
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Chapter 4 Configuring AR System for
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Figure 4-2: Designing a report Abou
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Managing reports with the Report fo
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Report form fields used by applicat
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Running a report by using an Open W
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Managing localized Crystal and Web
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Managing localized Crystal and Web
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Defining report types Defining repo
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Recommended entries Table 4-4: Run
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Setting limits on reports that user
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Chapter 5 Using Crystal reports wit
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Mid tier installation options for C
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Configuring BusinessObjects Enterpr
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Report definitions for Crystal repo
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ODBC driver configuration for Cryst
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Crystal Reports tips for the Web 8
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Appendix A For your end users: Tips
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Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
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Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141 and 142: Finding a request by example For ex
Page 143 and 144: 1 Click the Advanced Search button
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157 and 158: “Adding to or overriding a report
Page 159 and 160: Running reports Finding reports Run
Page 161 and 162: Running reports TIP Although you ca
Page 163 and 164: Exporting AR System reports Running
Page 165 and 166: Restrictions on modifying queries a
Page 167 and 168: 3 Delete, disable, or enable report
Page 169 and 170: Figure C-4: Example list report bas
Page 171 and 172: Creating reports For example, a tub
Page 173 and 174: Creating reports Minimum—Shows t
Page 175 and 176: Using the advanced query builder Cr
Page 177 and 178: 1 Select the report in the Report C
Page 179 and 180: Creating reports Entries that are s
Page 181: Creating reports You can use text,
Page 185 and 186: Appendix D For your end users: Usin
Page 187 and 188: Drilling down to information in fla
Page 189 and 190: Appendix E ITSM 7.0.00 applications
Page 191 and 192: Appendix F Mid tier caching best pr
Page 193 and 194: Use the following steps to disable
Page 195 and 196: 3 Select the Pre-Load checkbox next
Page 197 and 198: Create, modify, or delete a form C
Page 199 and 200: Index A A B C D E F G H I J K L M N
Page 201 and 202: J A B C D E F G H I J K L M N O P Q
Page 203 and 204: A B C D E F G H I J K L M N O P Q R
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