BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 To set a preference to automatically add form action fields 72 BMC Remedy Mid Tier Guide 1 In BMC Remedy Developer Studio, choose Window > Preferences. 2 Open the BMC Remedy Developer Studio node. 3 Click Form. 4 Under “Add New Form Action Fields in Web View,” select the fields that you want to add. 5 Click OK. To add form action fields manually to a view 1 In BMC Remedy Developer Studio, open a form view. 2 Place the cursor where you want to insert the form action field. 3 Choose Form > Form Action Fields. The Form Action Controls dialog box appears. 4 Select the fields that you want included in the view, and clear the other check boxes. 5 Click OK to close the Form Action Controls dialog box and add your new fields. 6 Save your changes. Modifying the wait cursor for your application AR System provides two types of wait cursors for the web: one for actions such as Modify, Modify All, Search, and Table Refresh; the other for pages that are loading. The following procedures outline how to modify both types of wait cursors, and how to turn off the wait cursor. To modify the wait cursor for actions 1 To change the image and message that is displayed: a In the midTierInstallationDir/webapps/shared/images folder, insert the new image. b In the config.properties file, add the following line: arsystem.waiting_cursor_innerhtml=message For example: arsystem.waiting_cursor_innerhtml=Loading... In this example, the Progress_NonModal-circle.gif image is displayed with a message that says Loading...
Customizing views for forms in browsers 2 To localize the message for actions (such as, Submit, Modify, Modify All, Search, and Table Refresh), update the LocalizedMessages_localeName.js file, which is located in midTierInstallationDir/resources/standard/javascript/. Change the following line as needed: “Loading...” : “Loading...”, “Loading” is taken from the line in the config.properties file that is discussed in step 1. For example: If you want to change the message to read Searching... and you want German language readers to view German, change the config.properties file’s line to: arsystem.waiting_cursor_innerhtml=Searching Then, change the line in LocalizedMessages_localeName.js file to: “Searching...” = “Suchen...”, 1 To change the image and message that is displayed: To modify the wait cursor for pages that are loading a In the midTierInstallationDir/webapps/shared/images folder, insert the new image. b In the midTierInstallationDir/shared/wait.jsp file, search for getLocalizedText, and find the following code: c Change the image and message text in the code. For example: In this example, the Progress_NonModal-circle.gif image is displayed with the message Loading. 2 To localize the message for a specific locale when pages are loading a form, update the corresponding language file in the midTierInstallationDir/webapps/ arsys/WEB-INF/classes folder. Change the following line: defaultMessage = localizedMessage In the original installation, the line reads: Loading = Loading Loading is taken from the line in the wait.jsp file that is discussed in step 1. Chapter 3 Working with applications that will be viewed in a browser 73
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
Page 21 and 22: Table 1-1: Overview settings (Conti
Page 23 and 24: Table 1-2: General settings General
Page 25 and 26: Table 1-2: General settings (Contin
Page 27 and 28: Table 1-3: AR Server settings Figur
Page 29 and 30: 1 In the Mid Tier Configuration Too
Page 31 and 32: Table 1-4: Cache settings (Continue
Page 33 and 34: Persistent Cache option Cache setti
Page 35 and 36: Cache settings How the prefetch pro
Page 37 and 38: Cache settings arsystem.ehcache.re
Page 39 and 40: Table 1-5: Maximum number of elemen
Page 41 and 42: User and group permissions for pref
Page 43 and 44: Table 1-6: Report settings Setting
Page 45 and 46: Connection settings Connection sett
Page 47 and 48: Connection Pool Status Table 1-9: C
Page 49 and 50: Logging Table 1-10: Log settings (S
Page 51 and 52: View logs Activate profiling Change
Page 53 and 54: Real Number field Decimal Number f
Page 55 and 56: Chapter 2 Customizing AR System sty
Page 57 and 58: Order of precedence Overview of CSS
Page 59 and 60: Table 2-1: Style sheets used in AR
Page 61 and 62: Figure 2-2: Associating a customize
Page 63 and 64: Figure 2-3: Customized style for bo
Page 65 and 66: Chapter 3 Working with applications
Page 67 and 68: Click this arrow to hide the toolba
Page 69 and 70: Header text Customizing views for f
Page 71: Table 3-1: Form Action fields (Shee
Page 75 and 76: Figure 3-5: Application Properties
Page 77 and 78: URLs for forms and applications As
Page 79 and 80: Table 3-2: Supported parameters (Sh
Page 81 and 82: Figure 3-6: URL encoder utility 1 O
Page 83 and 84: URLs for forms and applications The
Page 85 and 86: URLs for forms and applications 6 C
Page 87 and 88: Using the Object List Using the Obj
Page 89 and 90: How a view is selected For the mid
Page 91 and 92: Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
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ODBC driver configuration for Cryst
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Crystal Reports tips for the Web 8
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Appendix A For your end users: Tips
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Creating requests To restore the f
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Creating requests NOTE The rich-tex
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3 Complete the following fields: 4
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How the Back button behaves How the
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Appendix B For your end users: Runn
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Finding a request by example Param
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Finding a request by example For ex
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1 Click the Advanced Search button
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Table B-3: Keywords (Sheet 2 of 3)
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Values Using the advanced search ba
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Table B-4: Operators (Sheet 3 of 3)
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Saving searches To find all request
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Loading search criteria without exe
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Appendix C For your end users: Crea
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“Adding to or overriding a report
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Running reports Finding reports Run
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Running reports TIP Although you ca
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Exporting AR System reports Running
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Restrictions on modifying queries a
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3 Delete, disable, or enable report
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Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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