BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 198 BMC Remedy Mid Tier Guide
Index A A B C D E F G H I J K L M N O P Q R S T U V W X Y Z accessibility (Section 508) 137 active link actions, Open Window 103 ActiveX controls, in browser settings 88 adding servers to mid tier 27 advanced search building 145 conventions 145 examples of statements 152 using 144 allocating memory for mid tier 18 applications cascading style sheets, using with 60 support files 74 AR Export format 108, 185 AR System Object List definition file 88 display 131 enabling 26 localized views 88 searching 130 AR System Server settings, mid tier 26 AR System User Preference form 52 ASCII format, obtaining data 108 authentication server 25 B Back button 137 backward compatibility and macros 113 BMC Software, contacting 2 bounding box size 64 browser help files 93 browser settings for scripting and ActiveX 88 BusinessObjects location 43 buttons Back 137 login and logout 83 Open Window action and 104 C cache manager, open source 35 cache table, Mid Tier Configuration Tool 31 cache, mid tier settings 29 cache, persistent 33 cascading style sheets adding to applications 60 AR System and 56 browser limitations 56 customizing 59 default file locations 58 example of style sheets applied 57 files in mid tier directory 60 font styles, changing 63 help, using with 59 order of precedence 57 rule syntax 56 web applications, using with 60 centralized preferences, setting for browser users 52 character fields, search styles 141 comma-separated value (.csv) format 108 compatibility, backward with macros 113 config.properties file 35 Configuration Tool. See Mid Tier Configuration Tool configuring mid tier 20 Crystal Reports CrystalQueryConverter Java interface 110 Designer 121 DSN 122 ODBC driver configuration 123 optimal formatting 126 queries, converting 110 ReportQueryConverter Java interface 110 restricting number of records retrieved 126 tips for the Web 122 CSV, formats for exporting 186 currency fields searching 146 values 149 cursor, changing 72 Index 199
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Click this arrow to hide the toolba
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Header text Customizing views for f
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Table 3-1: Form Action fields (Shee
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Customizing views for forms in brow
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Figure 3-5: Application Properties
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URLs for forms and applications As
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Table 3-2: Supported parameters (Sh
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Figure 3-6: URL encoder utility 1 O
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URLs for forms and applications The
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URLs for forms and applications 6 C
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Using the Object List Using the Obj
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How a view is selected For the mid
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Including parameters in saved or de
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Form help text Field help text Figu
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Chapter 4 Configuring AR System for
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Figure 4-2: Designing a report Abou
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Managing reports with the Report fo
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Report form fields used by applicat
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Running a report by using an Open W
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Managing localized Crystal and Web
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Managing localized Crystal and Web
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Defining report types Defining repo
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Recommended entries Table 4-4: Run
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Setting limits on reports that user
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Chapter 5 Using Crystal reports wit
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Mid tier installation options for C
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Configuring BusinessObjects Enterpr
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Report definitions for Crystal repo
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ODBC driver configuration for Cryst
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Crystal Reports tips for the Web 8
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Appendix A For your end users: Tips
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Creating requests To restore the f
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Creating requests NOTE The rich-tex
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3 Complete the following fields: 4
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How the Back button behaves How the
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Appendix B For your end users: Runn
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Finding a request by example Param
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Finding a request by example For ex
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1 Click the Advanced Search button
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Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157 and 158: “Adding to or overriding a report
Page 159 and 160: Running reports Finding reports Run
Page 161 and 162: Running reports TIP Although you ca
Page 163 and 164: Exporting AR System reports Running
Page 165 and 166: Restrictions on modifying queries a
Page 167 and 168: 3 Delete, disable, or enable report
Page 169 and 170: Figure C-4: Example list report bas
Page 171 and 172: Creating reports For example, a tub
Page 173 and 174: Creating reports Minimum—Shows t
Page 175 and 176: Using the advanced query builder Cr
Page 177 and 178: 1 Select the report in the Report C
Page 179 and 180: Creating reports Entries that are s
Page 181 and 182: Creating reports You can use text,
Page 183 and 184: Export file formats for AR System r
Page 185 and 186: Appendix D For your end users: Usin
Page 187 and 188: Drilling down to information in fla
Page 189 and 190: Appendix E ITSM 7.0.00 applications
Page 191 and 192: Appendix F Mid tier caching best pr
Page 193 and 194: Use the following steps to disable
Page 195 and 196: 3 Select the Pre-Load checkbox next
Page 197: Create, modify, or delete a form C
Page 201 and 202: J A B C D E F G H I J K L M N O P Q
Page 203 and 204: A B C D E F G H I J K L M N O P Q R
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