BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 The resulting rule is: 58 BMC Remedy Mid Tier Guide input.text { background-color: red; color: blue; border: 2px solid green; font-family: Arial, sans-serif; font-size: 8px; } In this example, the style declarations from the application style sheets take precedence over those from the system style sheets. For instance, the color: blue declaration from the standard application style “wins” over the color: black declaration from the system style sheet. The mid tier might assign multiple CSS rules to an HTML element; for example: Style rules take precedence in right-to-left order. Rules to the right take precedence over rules to the left. Properties that are not declared are carried over and reapplied to succeeding style sheets. Default style sheets provided with AR System The following table lists the CSS files available and their directory locations within midTierInstallDir (C:\Program Files\BMC Software\ARSystem\midtier on Windows and /opt/bmc/ARSystem/midtier on UNIX ® ). Table 2-1: Style sheets used in AR System (Sheet 1 of 2) Style sheet name Description Default directory config.css Styles for the BMC Remedy Mid Tier Configuration Tool. You cannot specify browser or application-specific versions of this style sheet. rwebhelp.css Styles for BMC Remedy Mid Tier Configuration Tool help. You cannot specify browser or application-specific versions of this style sheet. flashboards.css Styles specific to BMC Remedy Flashboards user customization controls. You cannot specify browser or application-specific versions of this style sheet. midTierInstallDir\shared\ config\ midTierInstallDir\shared\doc\ config\locale midTierInstallDir\resources\ standard\stylesheets\
Table 2-1: Style sheets used in AR System (Sheet 2 of 2) Style sheet name Description Default directory ARSystemHelp.css Styles for dynamically generated help created for forms and fields. You cannot specify browser or application-specific versions of this style sheet. ARSystem.css (generic) Styles for AR System forms that are properly interpreted or ignored by all browsers. ARSystem.css (IE) Styles specifically for Internet Explorer browsers. ARSystem.css (Mozilla) Styles specifically for Mozilla browsers. Customizing style sheets in AR System Customizing style sheets in AR System midTierInstallDir\resources\ standard\stylesheets\ midTierInstallDir\resources\ standard\stylesheets\ midTierInstallDir\resources\ie \stylesheets\ midTierInstallDir\resources\ moz\stylesheets\ ARSystem_locale.css Locale-specific styles. midTierInstallDir\resources\ standard\stylesheets\ ARSystemAcc.css 508 accessibility styles. midTierInstallDir\resources\ standard\stylesheets\ ARSystemRTL.css Right to left (RTL) styles. midTierInstallDir\resources\ standard\stylesheets\ The following methods are recommended for customizing your style sheets in AR System: To customize styles for all applications and forms in a mid tier, modify the .css files that are installed with AR System, described in Table 2-1. By default, these files are stored in the Resources directory on your local computer. Back up the original files and make a copy of your changes when using this method. If you need to restore an original .css file, restart the web server to apply the restored file. To customize styles for a specific application, add a CSS file to that application as a support file. You can make a separate copy of one of the installed CSS files, such as ARSystem.css, or create and associate your own style sheet. See “Using customized style sheets” on page 60. To customize styles for a specific form, create a CSS file and then add a link to the style sheet in the Web Header Content form property. See “To associate a style sheet to a specific form only” on page 62. Chapter 2 Customizing AR System style sheets 59
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
Page 7 and 8: Deleting report definitions. . . .
Page 9 and 10: Appendix F Mid tier caching best pr
Page 11 and 12: Preface Audience IMPORTANT The comp
Page 13 and 14: Release Notes Information about new
Page 15 and 16: Chapter 1 Configuring the mid tier
Page 17 and 18: Configuring the external firewall C
Page 19 and 20: Accessing the Mid Tier Configuratio
Page 21 and 22: Table 1-1: Overview settings (Conti
Page 23 and 24: Table 1-2: General settings General
Page 25 and 26: Table 1-2: General settings (Contin
Page 27 and 28: Table 1-3: AR Server settings Figur
Page 29 and 30: 1 In the Mid Tier Configuration Too
Page 31 and 32: Table 1-4: Cache settings (Continue
Page 33 and 34: Persistent Cache option Cache setti
Page 35 and 36: Cache settings How the prefetch pro
Page 37 and 38: Cache settings arsystem.ehcache.re
Page 39 and 40: Table 1-5: Maximum number of elemen
Page 41 and 42: User and group permissions for pref
Page 43 and 44: Table 1-6: Report settings Setting
Page 45 and 46: Connection settings Connection sett
Page 47 and 48: Connection Pool Status Table 1-9: C
Page 49 and 50: Logging Table 1-10: Log settings (S
Page 51 and 52: View logs Activate profiling Change
Page 53 and 54: Real Number field Decimal Number f
Page 55 and 56: Chapter 2 Customizing AR System sty
Page 57: Order of precedence Overview of CSS
Page 61 and 62: Figure 2-2: Associating a customize
Page 63 and 64: Figure 2-3: Customized style for bo
Page 65 and 66: Chapter 3 Working with applications
Page 67 and 68: Click this arrow to hide the toolba
Page 69 and 70: Header text Customizing views for f
Page 71 and 72: Table 3-1: Form Action fields (Shee
Page 73 and 74: Customizing views for forms in brow
Page 75 and 76: Figure 3-5: Application Properties
Page 77 and 78: URLs for forms and applications As
Page 79 and 80: Table 3-2: Supported parameters (Sh
Page 81 and 82: Figure 3-6: URL encoder utility 1 O
Page 83 and 84: URLs for forms and applications The
Page 85 and 86: URLs for forms and applications 6 C
Page 87 and 88: Using the Object List Using the Obj
Page 89 and 90: How a view is selected For the mid
Page 91 and 92: Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
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Defining report types Defining repo
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Recommended entries Table 4-4: Run
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Setting limits on reports that user
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Chapter 5 Using Crystal reports wit
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Mid tier installation options for C
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Configuring BusinessObjects Enterpr
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Report definitions for Crystal repo
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ODBC driver configuration for Cryst
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Crystal Reports tips for the Web 8
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Appendix A For your end users: Tips
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Creating requests To restore the f
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Creating requests NOTE The rich-tex
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3 Complete the following fields: 4
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How the Back button behaves How the
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Appendix B For your end users: Runn
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Finding a request by example Param
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Finding a request by example For ex
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1 Click the Advanced Search button
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Table B-3: Keywords (Sheet 2 of 3)
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Values Using the advanced search ba
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Table B-4: Operators (Sheet 3 of 3)
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Saving searches To find all request
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Loading search criteria without exe
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Appendix C For your end users: Crea
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“Adding to or overriding a report
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Running reports Finding reports Run
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Running reports TIP Although you ca
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Exporting AR System reports Running
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Restrictions on modifying queries a
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3 Delete, disable, or enable report
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Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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