BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 Configuring Crystal Reports Server (unmanaged) 120 BMC Remedy Mid Tier Guide Although Crystal Reports Server supports both managed and unmanaged reports, you must configure it for unmanaged reports for use with AR System. To ensure that Crystal Reports Server is properly configured to work with AR System: Set the -ipport and -reportdirectory parameters in the properties of the Report Application Server service, as described in this section. Enable the Guest account, as described in this section. Configure Crystal Reports Server with sufficient concurrent licenses. Consult the BusinessObjects Enterprise documentation for information about SAP licensing requirements. Make sure that the necessary services are running and enabled in the Central Configuration Manager, Servers tab. This includes at least the Central Management Server (the CMS) in the Servers List section, and the Report Application Server in the Service Categories section. Make sure that the C:/WINNT/Temp folder has permissions for the user that the web server runs as, because reports are copied to this folder before they are published to the CMS. To configure the Report Application Server service properties 1 Log in to the Crystal Reports Server Central Management Console. You can access the Central Management Console from the Programs list in the Windows Start menu. 2 Open the Servers tab and locate the Report Application Server service in the Service Categories section. 3 Right-click the service and open the Properties dialog box. 4 In the Command Line Parameters field, add the following settings to the end of the existing command line: -ipport 1566 -reportdirectory "ARInstallDir\midtier\reports" The value of the -reportdirectory parameter must match the path in the Reporting Working Directory, set in the Mid Tier Configuration Tool or AR Web ReportViewer Configuration Tool. See “Report settings” on page 42. 5 Click Save & Close. 6 Restart the Report Application Server service. To enable the Guest account 1 Log in to the Crystal Reports Server Central Management Console. You can access the Central Management Console from the Programs list in the Windows Start menu. 2 Open the Users and Groups tab.
Report definitions for Crystal reports 3 In the User List section, right-click Guest and open the Properties dialog box. 4 Deselect “Account is disabled.” 5 Click Save & Close. Report definitions for Crystal reports Crystal reports are created using the Crystal Reports designer application, which is a Windows application from SAP BusinessObjects. Report definition files created using the Crystal Report designer are saved with the file extension .rpt. After creating a Crystal report, you make the definition files available for web reporting by creating an entry to the Report form. For specific information about designing Crystal Reports for AR System, see the Integration Guide, “Using Crystal Reports with AR System,” page 205. IMPORTANT To prevent user names and passwords from being embedded in data from Crystal reports, modify your System DSNs to remove the user name and password. For more information, see “Establishing a system data source name (DSN) for Crystal reports” on page 122 and “ODBC driver configuration for Crystal reports” on page 123. Additionally, when saving, select the Save Without Data option and clear the Report Refresh on Open option to prevent the original data from being displayed each time a report is displayed. If form fields are modified, especially fields on which a Crystal report is reporting, then you must update the Crystal report; otherwise, you will receive the following error message: Error detected by database DLL. [On Report Server: serverName]. 1 Open the report in Crystal Designer. To update a Crystal report 2 Choose Database > Verify Database. A message appears, notifying you whether the report is up to date. 3 Map your report fields to the updated report. 4 Save the report and reattach it to the corresponding entry in the Report form. If you have report definition files created with BMC Remedy User reporting tools or the Crystal Report Designer application, create entries for the files in the Report form to make them available for web reporting. Chapter 5 Using Crystal reports with AR System 121
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Click this arrow to hide the toolba
Page 69 and 70: Header text Customizing views for f
Page 71 and 72: Table 3-1: Form Action fields (Shee
Page 73 and 74: Customizing views for forms in brow
Page 75 and 76: Figure 3-5: Application Properties
Page 77 and 78: URLs for forms and applications As
Page 79 and 80: Table 3-2: Supported parameters (Sh
Page 81 and 82: Figure 3-6: URL encoder utility 1 O
Page 83 and 84: URLs for forms and applications The
Page 85 and 86: URLs for forms and applications 6 C
Page 87 and 88: Using the Object List Using the Obj
Page 89 and 90: How a view is selected For the mid
Page 91 and 92: Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
Page 119: Configuring BusinessObjects Enterpr
Page 123 and 124: ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141 and 142: Finding a request by example For ex
Page 143 and 144: 1 Click the Advanced Search button
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157 and 158: “Adding to or overriding a report
Page 159 and 160: Running reports Finding reports Run
Page 161 and 162: Running reports TIP Although you ca
Page 163 and 164: Exporting AR System reports Running
Page 165 and 166: Restrictions on modifying queries a
Page 167 and 168: 3 Delete, disable, or enable report
Page 169 and 170: Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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