BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 180 BMC Remedy Mid Tier Guide Average—Calculates the average of specified fields. Minimum—Calculates the minimum value for a specified field. Maximum—Calculates the maximum value for a specified field. Except for Count, these operations can be applied only to numeric and date/time fields. Each operation can apply to the whole report, or to a group of requests in a report. Groups are defined in the Sorting tab. 2 From the Expression field, select a field from the menu list to include as part of a statistic. An expression is required for all statistical operations except Count. Whether you include an expression for a Count operation depends on how you want rows with null values to be counted. If you are defining a Count operation that includes an expression, only rows with a value that is not null for the specified expression are counted when the report is run. If you are defining a Count operation that does not include an expression, all rows returned are counted, including those with null values. The menu list displays all numeric or date fields in the form. Expressions can include any of the following values: Numeric fields Date fields Status history fields Keywords The most commonly used keywords are $DATE$, $NULL$, $TIME$, $TIMESTAMP$, $USER$, and $WEEKDAY$. Keywords are case-sensitive and must be entered in all capital letters. For a complete list of AR System keywords, see the Workflow Objects Guide, “Keywords,” page 221. NOTE For reports to run properly in a browser, you must add a backslash to the keyword in the Expression field, for example, $\TIMESTAMP$. Numbers You can type numbers directly into the Expression field, for example, 5.25, 33, and so on. Arithmetic operators (+, -, *, /, and %) You can type arithmetic operators directly into the Expression field, similar to the way they are entered in the advanced search bar. 3 In the Label field, type the label to identify a statistic on the report.
Creating reports You can use text, keywords, or field values, and enter as many as 128 characters. To use keywords for the Label field, click the menu list and select the appropriate keyword. Include one of the following results formats: %* % Default format %#% Numerical format (total number of seconds) %:% Time format (hh:mm:ss; hours, minutes, and seconds) On the report, the statistic will appear inside the label. For example, a label created as Statistical result is %#% days will appear on the report as Statistical result is 123 days. You can also include any of the following control characters in a label field: \b Backspace \n Return \t Tab \\ Backslash \nnn ASCII character 4 From the Compute On field, select the scope of a statistic. You can determine whether a statistic is calculated for the entire report, or for defined groups within the report by selecting the appropriate setting in the Compute On field. Report—Calculates the statistic for all entries in the report. The statistic appears at the end of the report. Group N—Calculates a statistic for groups defined in the Sorting tab. The statistic appears below each group. 5 In the Layout field, for the Windows platform only, specify how you want the results to be displayed in the report by choosing one of the following options: Single—Displays all the statistical results on one line. Multiple—Displays each statistical result on its own line. Column—Displays the result for each value at the bottom of the column of the field specified in the Expression field. Column is valid only for a columnformatted report. The Layout field setting works with the Compute On setting to determine where a statistic appears on a report. Page Setup tab In the Page Setup tab, you only need to specify the page configuration information in the General section. Appendix C For your end users: Creating reports in a browser 181
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Click this arrow to hide the toolba
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Header text Customizing views for f
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Table 3-1: Form Action fields (Shee
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Customizing views for forms in brow
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Figure 3-5: Application Properties
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URLs for forms and applications As
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Table 3-2: Supported parameters (Sh
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Figure 3-6: URL encoder utility 1 O
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URLs for forms and applications The
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URLs for forms and applications 6 C
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Using the Object List Using the Obj
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How a view is selected For the mid
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Including parameters in saved or de
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Form help text Field help text Figu
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Chapter 4 Configuring AR System for
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Figure 4-2: Designing a report Abou
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Managing reports with the Report fo
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Report form fields used by applicat
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Running a report by using an Open W
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Managing localized Crystal and Web
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Managing localized Crystal and Web
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Defining report types Defining repo
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Recommended entries Table 4-4: Run
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Setting limits on reports that user
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Chapter 5 Using Crystal reports wit
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Mid tier installation options for C
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Configuring BusinessObjects Enterpr
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Report definitions for Crystal repo
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ODBC driver configuration for Cryst
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Crystal Reports tips for the Web 8
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Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141 and 142: Finding a request by example For ex
Page 143 and 144: 1 Click the Advanced Search button
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157 and 158: “Adding to or overriding a report
Page 159 and 160: Running reports Finding reports Run
Page 161 and 162: Running reports TIP Although you ca
Page 163 and 164: Exporting AR System reports Running
Page 165 and 166: Restrictions on modifying queries a
Page 167 and 168: 3 Delete, disable, or enable report
Page 169 and 170: Figure C-4: Example list report bas
Page 171 and 172: Creating reports For example, a tub
Page 173 and 174: Creating reports Minimum—Shows t
Page 175 and 176: Using the advanced query builder Cr
Page 177 and 178: 1 Select the report in the Report C
Page 179: Creating reports Entries that are s
Page 183 and 184: Export file formats for AR System r
Page 185 and 186: Appendix D For your end users: Usin
Page 187 and 188: Drilling down to information in fla
Page 189 and 190: Appendix E ITSM 7.0.00 applications
Page 191 and 192: Appendix F Mid tier caching best pr
Page 193 and 194: Use the following steps to disable
Page 195 and 196: 3 Select the Pre-Load checkbox next
Page 197 and 198: Create, modify, or delete a form C
Page 199 and 200: Index A A B C D E F G H I J K L M N
Page 201 and 202: J A B C D E F G H I J K L M N O P Q
Page 203 and 204: A B C D E F G H I J K L M N O P Q R
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