BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...
BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...
BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...
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Managing reports with the Report form<br />
The Report form stores report definitions for all report types, including Web<br />
reports, AR <strong>System</strong> reports, and Crystal reports. It also stores metadata about the<br />
report, including the following information:<br />
The report name, report type, and description<br />
The associated form and the report definition file<br />
The report permission and availability settings<br />
An optional base qualification and query override controls<br />
Localization settings<br />
Report permissions and visibility<br />
When a new report is created, it is automatically available for any users who are<br />
members of the same groups as the user who created the report, except for Public.<br />
(If the user creating the report is a member only of Public, then the report is<br />
available to Public.) The groups that have permission to a report are listed in the<br />
Assignee Groups field of the Report form.<br />
There are several settings you can change to control whether other users can see a<br />
report:<br />
Mark the report private—For Web reports, select the Private check box in the<br />
Report Designer. This removes all groups from the Assignee Groups field in the<br />
Report form when the report is saved. In this case, only the report creator can<br />
see the report. This is the default setting when a new report is created.<br />
Set report permissions—Add or remove groups in the Assignee Groups field in<br />
the Report form.<br />
Mark the report invisible—To prevent a report from appearing in the Report<br />
Console or the ReportSelection form, but still allow workflow to run the report,<br />
set the Visible in Console field in the Report form to No.<br />
Set status to inactive or pending—To prevent a report from appearing in the<br />
Report Console or ReportSelection forms, and prevent workflow from running<br />
the report, set the Status field to Inactive or Pending. You can use the Pending<br />
status to let reviewers know that the report is ready for review.<br />
Controlling query overrides<br />
When a user selects a report to run in the Report Console, the Override check box<br />
appears. If allowed, the user can determine whether a qualification added at<br />
runtime will override the query built into the report, or be added to the built-in<br />
query with an AND operator. The report creator or an administrator can configure<br />
settings in the Report form to control whether overrides are allowed.<br />
Chapter 4 Configuring AR <strong>System</strong> for Web and AR <strong>System</strong> reports 99