24.04.2013 Views

BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

Managing reports with the Report form<br />

The Report form stores report definitions for all report types, including Web<br />

reports, AR <strong>System</strong> reports, and Crystal reports. It also stores metadata about the<br />

report, including the following information:<br />

The report name, report type, and description<br />

The associated form and the report definition file<br />

The report permission and availability settings<br />

An optional base qualification and query override controls<br />

Localization settings<br />

Report permissions and visibility<br />

When a new report is created, it is automatically available for any users who are<br />

members of the same groups as the user who created the report, except for Public.<br />

(If the user creating the report is a member only of Public, then the report is<br />

available to Public.) The groups that have permission to a report are listed in the<br />

Assignee Groups field of the Report form.<br />

There are several settings you can change to control whether other users can see a<br />

report:<br />

Mark the report private—For Web reports, select the Private check box in the<br />

Report Designer. This removes all groups from the Assignee Groups field in the<br />

Report form when the report is saved. In this case, only the report creator can<br />

see the report. This is the default setting when a new report is created.<br />

Set report permissions—Add or remove groups in the Assignee Groups field in<br />

the Report form.<br />

Mark the report invisible—To prevent a report from appearing in the Report<br />

Console or the ReportSelection form, but still allow workflow to run the report,<br />

set the Visible in Console field in the Report form to No.<br />

Set status to inactive or pending—To prevent a report from appearing in the<br />

Report Console or ReportSelection forms, and prevent workflow from running<br />

the report, set the Status field to Inactive or Pending. You can use the Pending<br />

status to let reviewers know that the report is ready for review.<br />

Controlling query overrides<br />

When a user selects a report to run in the Report Console, the Override check box<br />

appears. If allowed, the user can determine whether a qualification added at<br />

runtime will override the query built into the report, or be added to the built-in<br />

query with an AND operator. The report creator or an administrator can configure<br />

settings in the Report form to control whether overrides are allowed.<br />

Chapter 4 Configuring AR <strong>System</strong> for Web and AR <strong>System</strong> reports 99

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!