BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

Running reports
Finding reports
Running reports
This section describes how to use the Report Console to run existing reports. For
information about creating reports, see “Creating reports” on page 167.
When you open the Report Console from the home page, all reports to which you
have permission appear in the list. You can narrow the list to show only those
reports you have created, or only reports belonging to a certain category, such as
Incident Management.
When you click the Report button after running a search, the Report Console lists
only those reports that are based on the form you searched. In this case, when you
run the report, only the data you selected from the search results is included, and
you cannot add to or override the report query.
Use any of the following methods to locate reports in the Report Console list:
In the Show field, select Created by Me to list only reports you have created.
If report categories are defined, select a category from the Category field menu
to see only the reports assigned to that category.
Sort the list by clicking any of the column headings. For example, click the Form
Name column heading to sort the list by the associated forms.
Use the expand and collapse buttons located below the list to see a longer or
shorter view of the list, or to hide the list.
Running reports and saving the output
You can run AR System, Web, and Crystal reports from the Report Console. The
available output formats and how you select them vary by the report type. (The
type of report is listed in the Report Type column.)
In some cases, you can add an additional qualification to the report query at
runtime, or override the built-in query with a new qualification.
NOTE
In order to run a report, you must have permissions to the form and to the fields
included in the report. If you do not have permission to the form, the report does
not appear in the list of available reports. If you have permission to the form but
do not have permission to a field included in the report, that column is blank when
you run the report.
Appendix C For your end users: Creating reports in a browser 159