BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 82 BMC Remedy Mid Tier Guide NOTE Even when Internet Explorer is configured to encode automatically, certain ASCII characters, such as a forward slash (/), a question mark (?), an equal sign (=), a plus sign (+), or an ampersand (&), will not be URL encoded. If your form name or application name contains any of these characters, you must use the AR URL Encoder utility to encode. Passing data to a field in a URL You can pass values to fields in forms by including the field ID in the URL, as follows: http://midTierServer/contextPath/forms/ARSystemServer/ formName?FfieldID=value In the following example, a value of Web User is passed to the Creator field (field ID=2) of the User form stored on the AR System server mars, from the mid tier server saturn. The default context path is arsys. http://saturn/arsys/forms/mars/User?F2=Web%20User Values with spaces or special characters must be properly encoded. In this example, the space between Web and User is encoded with %20. NOTE If you enter a value that does not exist for a radio button or drop-down list field on the specified form, the value is not set when the form is displayed in the browser. Creating URLs for login and logout Table 3-4: Login and logout parameters You can use URLs to take users directly to a login or logout page. When you take users directly to a login page, you must specify a URL to which the user will go after logging in. You might also want users to access an alternate URL after logging out. Parameters for login and logout The following table shows the URL parameters that apply to login and logout. All parameters and values are case sensitive. Parameter login.jsp LoginServlet logout.jsp LogoutServlet goto Required Required Not applicable Optional server Required Required Not applicable Not applicable username Not applicable Required Not applicable Not applicable pwd Not applicable Required Not applicable Not applicable auth Not applicable Optional Not applicable Not applicable
URLs for forms and applications The goto parameter redirects users to an alternate URL after login or logout. Any URL after a goto statement must be URL-encoded. Use the enc parameter to specify the type of character encoding used in other parameters, such as UTF-8 or Shift_JIS. When you use login and logout parameters in URLs, use the following guidelines: To have users log in manually, specify login.jsp. To take users to the logout page only, specify logout.jsp or specify LogoutServlet without the goto parameter. To have users go directly to an alternate URL, specify LoginServlet or LogoutServlet and the goto parameter. When creating login and logout URLs, do not include quotation marks around parameter values. The following examples show how to use URLs for login and logout. In these examples, midTierServer is the name of the web server, arsys is the default context path, and URL is a valid URL. When creating login and logout URLs, do not include quotation marks around parameter values. Example 1: Login with default login page http://midTierServer/arsys/shared/login.jsp?goto=URL &server=serverName The user logs in by using the default login page, and then goes to the specified URL. Example 2: Login with customized login page http://webServerName/contextPath/shared/customLoginFile.jsp? goto=URL=&server=ARSystemServer The user logs in by using a login page customized for an application, and then goes to the specified URL. Example 3: User logged in automatically http://midTierServer/arsys/servlet/LoginServlet?goto=URL &server=serverName&username=userName&pwd=password The user is logged in automatically and goes directly to the specified URL. Example 4: Logout http://midTierServer/arsys/servlet/LogoutServlet?goto=URL The user logs out and goes directly to the specified URL. Creating login and logout buttons You can create a button field that users can click to log out, or a button form element that users can click to log in or log out. Chapter 3 Working with applications that will be viewed in a browser 83
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
Page 31 and 32: Table 1-4: Cache settings (Continue
Page 33 and 34: Persistent Cache option Cache setti
Page 35 and 36: Cache settings How the prefetch pro
Page 37 and 38: Cache settings arsystem.ehcache.re
Page 39 and 40: Table 1-5: Maximum number of elemen
Page 41 and 42: User and group permissions for pref
Page 43 and 44: Table 1-6: Report settings Setting
Page 45 and 46: Connection settings Connection sett
Page 47 and 48: Connection Pool Status Table 1-9: C
Page 49 and 50: Logging Table 1-10: Log settings (S
Page 51 and 52: View logs Activate profiling Change
Page 53 and 54: Real Number field Decimal Number f
Page 55 and 56: Chapter 2 Customizing AR System sty
Page 57 and 58: Order of precedence Overview of CSS
Page 59 and 60: Table 2-1: Style sheets used in AR
Page 61 and 62: Figure 2-2: Associating a customize
Page 63 and 64: Figure 2-3: Customized style for bo
Page 65 and 66: Chapter 3 Working with applications
Page 67 and 68: Click this arrow to hide the toolba
Page 69 and 70: Header text Customizing views for f
Page 71 and 72: Table 3-1: Form Action fields (Shee
Page 73 and 74: Customizing views for forms in brow
Page 75 and 76: Figure 3-5: Application Properties
Page 77 and 78: URLs for forms and applications As
Page 79 and 80: Table 3-2: Supported parameters (Sh
Page 81: Figure 3-6: URL encoder utility 1 O
Page 85 and 86: URLs for forms and applications 6 C
Page 87 and 88: Using the Object List Using the Obj
Page 89 and 90: How a view is selected For the mid
Page 91 and 92: Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
Page 123 and 124: ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
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3 Complete the following fields: 4
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How the Back button behaves How the
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Appendix B For your end users: Runn
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Finding a request by example Param
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Finding a request by example For ex
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1 Click the Advanced Search button
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Table B-3: Keywords (Sheet 2 of 3)
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Values Using the advanced search ba
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Table B-4: Operators (Sheet 3 of 3)
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Saving searches To find all request
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Loading search criteria without exe
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Appendix C For your end users: Crea
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“Adding to or overriding a report
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Running reports Finding reports Run
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Running reports TIP Although you ca
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Exporting AR System reports Running
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Restrictions on modifying queries a
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3 Delete, disable, or enable report
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Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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