BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 132 BMC Remedy Mid Tier Guide Use the Cell Properties icon ( ) to edit the properties of a cell in a table. Cell properties include: Cell border Horizontal and vertical alignment Cell background color When adding a table, remember these tips: You can change the format of one cell at a time (not multiple cells). After you create a table, you cannot insert or delete rows or columns, so be sure to include enough rows and columns when you initially create the table. If you select a table that is larger than the RTF field, the bounding box anchors will appear outside of the field. This is an HTML limitation. If you change the size of a table or image by dragging the bounding box, the OK button in the RTF editor (or the Save button when an RTF field is modified) is not enabled. To enable it, modify the text in the RTF field. Then, click OK (or save the form). Adding an image to a character field If an image is accessible through a URL, you can add it to a character field if the field includes an RTF icon ( ). To add an image to a character field 1 Click the RTF icon ( ) next to the character field. 2 Click the image button ( ) to open the Image Options pop-up box (Figure A-4). Figure A-4: Image Options pop-up box
3 Complete the following fields: 4 Click OK. To use the browse button to add an image to a character field Modifying requests Field Description Image URL URL to the image. If a browse button (...) appears, you can select an image file from your local computer. See “To use the browse button to add an image to a character field” on page 133. Note: Do not enter a local file path (for example, C:\Documents and Settings\user1\My Documents\companylogo.jpg); otherwise, the link will break on computer outside of the local computer. Size The length and width of the image in pixels. Text Flow The alignment of the image with the text. Padding Amount of space (in pixels) around the image. Border The type of border around the image. You can select the width, line type, and color. Description The text that appears when the mouse hovers over the image. Link URL The URL that is opened when you click on the image in the character field. Open in a new window 1 In the Image Options pop-up box, click the browse button (...) if it is available. 2 In the Add Attachment dialog box, click Browse and search for an image to add. 3 Click OK. 1 Select the image in the RTF field, and delete it. To delete an image 2 Move the cursor out of the RTF field. 3 Save the form. Modifying requests If this check box is selected (the default), when a user clicks the image, a new browser or browser tab opens the URL. If the checkbox is not selected, the URL’s web page will occupy the RTF field, and the user will not see the text that was previously in the field. If you have permissions, you can modify requests. You can modify individual requests or a group of requests. If you change several requests at once, fill in only the fields that you want updated on every request that you have selected. Appendix A For your end users: Tips for using applications in a browser 133
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Click this arrow to hide the toolba
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Header text Customizing views for f
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Table 3-1: Form Action fields (Shee
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Customizing views for forms in brow
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Figure 3-5: Application Properties
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URLs for forms and applications As
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Table 3-2: Supported parameters (Sh
Page 81 and 82: Figure 3-6: URL encoder utility 1 O
Page 83 and 84: URLs for forms and applications The
Page 85 and 86: URLs for forms and applications 6 C
Page 87 and 88: Using the Object List Using the Obj
Page 89 and 90: How a view is selected For the mid
Page 91 and 92: Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
Page 123 and 124: ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131: Creating requests NOTE The rich-tex
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141 and 142: Finding a request by example For ex
Page 143 and 144: 1 Click the Advanced Search button
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157 and 158: “Adding to or overriding a report
Page 159 and 160: Running reports Finding reports Run
Page 161 and 162: Running reports TIP Although you ca
Page 163 and 164: Exporting AR System reports Running
Page 165 and 166: Restrictions on modifying queries a
Page 167 and 168: 3 Delete, disable, or enable report
Page 169 and 170: Figure C-4: Example list report bas
Page 171 and 172: Creating reports For example, a tub
Page 173 and 174: Creating reports Minimum—Shows t
Page 175 and 176: Using the advanced query builder Cr
Page 177 and 178: 1 Select the report in the Report C
Page 179 and 180: Creating reports Entries that are s
Page 181 and 182: Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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