BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

Saving searches
To find all requests that have been created for any problem that involves
printing
Enter
’Submitted Problem Type’ LIKE “%print%”
The example uses the LIKE operator to perform a pattern search that finds requests
with the word print anywhere in the Submitted Problem Type field.
To find all requests with a status of released
Enter
Saving searches
’Status ’ = “Released”
Notice the spaces after the word Status in the field specification. The spaces exist
in the field label on the form being used. If you use the Field List dialog box by
selecting the Fields button on the advanced search bar, the spaces (and single
quotation marks) are added automatically.
NOTE
A search statement that includes a not equal to operator (!=) might return
unexpected results because the advanced search bar complies with ANSI SQL
standards. One of these standards distinguishes between fields that contain data
and fields that have never contained data.
For example, the following statement does not return requests where
CharacterField is empty:
’CharacterField’ != “one”
To include requests where CharacterField is empty, enter the search statement
like this:
’CharacterField’ != “one” OR ’CharacterField’ = $NULL$
The following procedures detail how to save and run searches from a form viewed
in a browser.
NOTE
You must execute a search before you can save it.
To save a search that you have created
1 Run a search. (See “Running searches” on page 138.)
2 From the toolbar, choose Searches > Save Search.
The Save or Redefine Search dialog box appears.
Appendix B For your end users: Running and saving searches on the Web 151