BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...
BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...
BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...
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Chapter<br />
5 Using<br />
Crystal reports with<br />
AR <strong>System</strong><br />
This chapter describes how to configure AR <strong>System</strong> for use with BusinessObjects<br />
Enterprise or Crystal Reports Server, and how to make Crystal reports available<br />
for use with AR <strong>System</strong>.<br />
The following topics are provided:<br />
About using Crystal reports with AR <strong>System</strong> (page 116)<br />
<strong>Mid</strong> tier installation options for Crystal reports (page 117)<br />
Configuring the Crystal reports integration (page 118)<br />
Report definitions for Crystal reports (page 121)<br />
Crystal Reports tips for the Web (page 122)<br />
To display Crystal reports, you must install SAP BusinessObjects or Crystal<br />
Reports software in addition to AR <strong>System</strong>. For information about compatible<br />
versions, see the compatibility matrix at<br />
http://www.bmc.com/support.<br />
NOTE<br />
Beginning with release 7.6.02 of AR <strong>System</strong>, you can also create formatted reports<br />
for the web by using the AR <strong>System</strong> Report Console. See Appendix C, “For your<br />
end users: Creating reports in a browser” and (for administrators) Chapter 4,<br />
“Configuring AR <strong>System</strong> for Web and AR <strong>System</strong> reports.”<br />
Chapter 5 Using Crystal reports with AR <strong>System</strong> 115