BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

BMC Remedy Action Request System 7.6.04
140 BMC Remedy Mid Tier Guide
For example, if you enter Bob in the Created By field, you find all requests
created by Bob Smith, as well as those created by Bob Smithe and Bobby Jones.
You will not find any created by Jill Bobbington. (The characters Bob in the name
Jill Bobbington are not leading characters.)
Anywhere—Searches for the entered sequence of characters anywhere in the
field.
For example, if you enter Bob in the Created By field, you find all requests
created by Bob Smith, as well as those created by Bob Smithe, Bobby Jones, and
Jill Bobbington.
Equal and Leading searches are faster than Anywhere searches because
Anywhere searches compare each character in the field while Equal and
Leading searches do not.
Overriding the predefined search style
To override the default search style for a character field, enter exactly what you are
searching for in the field, and include a relational operator or wildcard character.
For example, you can use an equal sign (=) to search for an exact match even if the
field has a search style of Anywhere. Thus, if you enter =Bob Jones in the Created
By field of a form, the search will find all the requests created by Bob Jones. The
search will not find requests created by Bob Joneson.
You can also use the advanced search bar to override a field’s search style. For
example, to override the Created By field in the previous example with a Leading
search, you would specify the following criteria in the advanced search bar:
’Created By’ LIKE “Bob Jones%”
Using relational operators in a search
Relational operators are useful in nontext fields (such as date and time fields) when
you want to search for a value within a numerical range.
You can use the following relational operators as leading characters in fields in a
form and in the advanced search bar.
Table B-1: Relational operators
Operator Action
< Matches contents that are less than the value.
> Matches contents that are greater than the value.
= Matches contents that are greater than or equal to the value.
= Matches contents that are exactly equal to the value.
!= Matches contents that are not equal to the value.