BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 Currency fields 144 BMC Remedy Mid Tier Guide For currency fields, you must enclose one of the following items in single quotation marks: The name or ID of the currency field. For example: ’Currency Field’ = $NULL$ The name of the currency field, followed by a period, followed by a specific portion of the currency field’s value, such as the date or a functional currency value. For example: ’Currency Field.VALUE’ < 5000 Keywords You can use keywords anywhere that you can enter character values. You can use the $NULL$ keyword to search for requests that have no value in a field. For example, to search for requests that have not been assigned (requests with no value in the Assigned to field), enter ’Assigned to’ = $NULL$. The most commonly used keywords are: $DATE$, $NULL$, $TIME$, $TIMESTAMP$, $USER$, and $WEEKDAY$. NOTE Keywords are case-sensitive. Use only UPPERCASE, as shown in the following table. Table B-3: Keywords (Sheet 1 of 3) Keyword Substituted value $APPLICATION$ The application name if the application is running; $NULL$ when no application is running. $BROWSER$ The browser (Internet Explorer or Netscape) being used in the current session. If the browser is anything other than Internet Explorer or Netscape, Netscape is returned. For BMC Remedy User, an empty string ("") is returned. $CLIENT-TYPE$ The client type of the API program. AR System administrators use this keyword. $CURRENTWINID$ The window ID that uniquely identifies the current window in the client environment. AR System administrators use this keyword. $DATABASE$ The name of the database on which the current form’s data is stored. $DATE$ In a character field, the current date is displayed. In a date/ time field, the time defaults to midnight (00:00:00). $DEFAULT$ The default value for the associated field (used only when assigning a value to a field). $ERRNO When an error is encountered, the number of the error that just occurred.
Table B-3: Keywords (Sheet 2 of 3) Keyword Substituted value $ERRMSG$ The message for the error that just occurred. Using the advanced search bar $ERRAPPENDMSG$ The appended message, if any, for the error that just occurred. $EVENTSRCWINID$ The window ID that uniquely identifies the event source window in the client environment. AR System administrators use this keyword. $EVENTDATA$ The value that identifies the data of the event. AR System administrators use this keyword. $EVENTTYPE$ The value that identifies the type of the event. AR System administrators use this keyword. $FIELDHELP$ The field help text for the currently selected field. $FIELDID$ The ID of the field that is currently selected. If the field is not selected, it returns NULL. $FIELDLABEL$ The label of the field that is currently selected, If the field is not selected, it returns NULL. $FIELDNAME$ The name of the field that is currently selected. If the field is not selected, it returns NULL. $GROUPIDS$ The group IDs of which the current user is a member. If there are no groups, the keyword returns a value of NULL. $GROUPS$ The groups to which the current user belongs. $GUIDE$ The guide name if the guide is running; NULL if the guide is not running. $GUIDETEXT$ Help text that provides instructions when a guide is running. $HARDWARE$ The hardware platform on which the current process is running. $HOMEURL$ The URL of the current page. This option is only valid on web pages. If it is used in BMC Remedy User, it will return a NULL value. AR System administrators use this keyword. $INBULKTRANSACTION$ Indicates whether you are in a bulk transaction. This keyword is not supported and is reserved for future use. $LASTCOUNT$ The number of matches found in the most recent search. $LASTID$ The ID of the last successfully created request. $LASTOPENEDWINID$ The Send Event keyword that resolves to the ID of the window that was last opened. AR System administrators use this keyword. $LOCALE$ The language and country code for the specified locale, in the format language_COUNTRYCODE, for example, en_US. $NULL$ A null value. Appendix B For your end users: Running and saving searches on the Web 145
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Click this arrow to hide the toolba
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Header text Customizing views for f
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Table 3-1: Form Action fields (Shee
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Customizing views for forms in brow
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Figure 3-5: Application Properties
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URLs for forms and applications As
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Table 3-2: Supported parameters (Sh
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Figure 3-6: URL encoder utility 1 O
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URLs for forms and applications The
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URLs for forms and applications 6 C
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Using the Object List Using the Obj
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How a view is selected For the mid
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Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
Page 123 and 124: ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141 and 142: Finding a request by example For ex
Page 143: 1 Click the Advanced Search button
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157 and 158: “Adding to or overriding a report
Page 159 and 160: Running reports Finding reports Run
Page 161 and 162: Running reports TIP Although you ca
Page 163 and 164: Exporting AR System reports Running
Page 165 and 166: Restrictions on modifying queries a
Page 167 and 168: 3 Delete, disable, or enable report
Page 169 and 170: Figure C-4: Example list report bas
Page 171 and 172: Creating reports For example, a tub
Page 173 and 174: Creating reports Minimum—Shows t
Page 175 and 176: Using the advanced query builder Cr
Page 177 and 178: 1 Select the report in the Report C
Page 179 and 180: Creating reports Entries that are s
Page 181 and 182: Creating reports You can use text,
Page 183 and 184: Export file formats for AR System r
Page 185 and 186: Appendix D For your end users: Usin
Page 187 and 188: Drilling down to information in fla
Page 189 and 190: Appendix E ITSM 7.0.00 applications
Page 191 and 192: Appendix F Mid tier caching best pr
Page 193 and 194: Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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