BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 4 Save the form. 70 BMC Remedy Mid Tier Guide 5 Open the form in a browser to verify that the positioning and text are correct: http://midTierServer/arsys/forms/ARSystemServer/formName Adding form action fields to a form Although toolbar buttons can provide the functionality that you need in web applications, you can use form action fields to customize a view. Form action fields are the same as any other fields, except that they have reserved field IDs and predefined operations on the Web. NOTE Form action fields are not visible in some modes. For example, the Modify All button is not visible in New Search mode. The form action fields that are displayed in a form are based on the selections that you make in the “Add New Form Action Fields in Web View” section on the Preferences window. (In BMC Remedy Developer Studio, choose Window > Preferences > BMC Remedy Developer Studio > Form.) Figure 3-4: Form Action Fields selection in Preferences window The following table lists and describes the available form action fields. Table 3-1: Form Action fields (Sheet 1 of 2) Form Action Field Description Submit * Sends the data on the form to the database. If any workflow is designed to execute on submit, it will be executed. Query * Executes the search on the current form. Because the results will be displayed in the results list field, you must select the Results List check box to include a results list field on the view when the Web Toolbar is disabled. If any workflow is designed to execute when a user performs a search operation, the workflow will be executed. Modify * Submits your changes to the database. If any workflow is designed to execute on modify, it will be executed. Modify All Performs a Modify action on fields in selected requests. This button is visible for the user in Modify mode only. * This field is required on most forms.
Table 3-1: Form Action fields (Sheet 2 of 2) Customizing views for forms in browsers Form Action Field Description Search Bar Displays the advanced search bar, so that the user can perform advanced searches. When you create a Search Bar form action field, you must resize it to a field width of at least 650 and the number of rows should be modified to 4 so that all of the buttons appear when the form is viewed in a browser. See the Form and Application Objects Guide, “Sizing fields,” page 414. Form Help Displays form-level help in a separate window. Clear Removes values from all fields on the form. Home Page * Opens the form configured to be your home page. Set to Defaults Sets the entries on the form to the defaults. If any workflow is designed to execute after setting defaults, it will be executed. New Search * Opens the form in Search mode so that the user can begin a new search. New Request * Opens the form in New mode so that the user can submit a new request. Show Status History Shows the progress that has been made on a request: the time that the entry was last changed to each of the states defined by the status field, and the name of the user who made the change. Users select the entry (request) from the results list field. When users click the Show Status History button, the form is searched, and the results are displayed in a new browser window. Show Status History is enabled only in Modify mode. Results List Adds a results list field to the form. * This field is required on most forms. Note: If a form does not already have a results list, it will be added automatically in the Standard view. If you find that the number of search results is limited and you receive an out-of-memory error message, increase the Maximum Heap Size in the virtual machine settings of your servlet engine. Note: The results list field is visible only in Modify, Modify All, and Display Only modes. It is hidden in New Search mode. You can set a preference for which form action fields are automatically included, and you can add form action fields manually to a form. Chapter 3 Working with applications that will be viewed in a browser 71
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
Page 19 and 20: Accessing the Mid Tier Configuratio
Page 21 and 22: Table 1-1: Overview settings (Conti
Page 23 and 24: Table 1-2: General settings General
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Page 27 and 28: Table 1-3: AR Server settings Figur
Page 29 and 30: 1 In the Mid Tier Configuration Too
Page 31 and 32: Table 1-4: Cache settings (Continue
Page 33 and 34: Persistent Cache option Cache setti
Page 35 and 36: Cache settings How the prefetch pro
Page 37 and 38: Cache settings arsystem.ehcache.re
Page 39 and 40: Table 1-5: Maximum number of elemen
Page 41 and 42: User and group permissions for pref
Page 43 and 44: Table 1-6: Report settings Setting
Page 45 and 46: Connection settings Connection sett
Page 47 and 48: Connection Pool Status Table 1-9: C
Page 49 and 50: Logging Table 1-10: Log settings (S
Page 51 and 52: View logs Activate profiling Change
Page 53 and 54: Real Number field Decimal Number f
Page 55 and 56: Chapter 2 Customizing AR System sty
Page 57 and 58: Order of precedence Overview of CSS
Page 59 and 60: Table 2-1: Style sheets used in AR
Page 61 and 62: Figure 2-2: Associating a customize
Page 63 and 64: Figure 2-3: Customized style for bo
Page 65 and 66: Chapter 3 Working with applications
Page 67 and 68: Click this arrow to hide the toolba
Page 69: Header text Customizing views for f
Page 73 and 74: Customizing views for forms in brow
Page 75 and 76: Figure 3-5: Application Properties
Page 77 and 78: URLs for forms and applications As
Page 79 and 80: Table 3-2: Supported parameters (Sh
Page 81 and 82: Figure 3-6: URL encoder utility 1 O
Page 83 and 84: URLs for forms and applications The
Page 85 and 86: URLs for forms and applications 6 C
Page 87 and 88: Using the Object List Using the Obj
Page 89 and 90: How a view is selected For the mid
Page 91 and 92: Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
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Report definitions for Crystal repo
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ODBC driver configuration for Cryst
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Crystal Reports tips for the Web 8
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Appendix A For your end users: Tips
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Creating requests To restore the f
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Creating requests NOTE The rich-tex
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3 Complete the following fields: 4
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How the Back button behaves How the
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Appendix B For your end users: Runn
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Finding a request by example Param
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Finding a request by example For ex
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1 Click the Advanced Search button
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Table B-3: Keywords (Sheet 2 of 3)
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Values Using the advanced search ba
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Table B-4: Operators (Sheet 3 of 3)
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Saving searches To find all request
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Loading search criteria without exe
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Appendix C For your end users: Crea
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“Adding to or overriding a report
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Running reports Finding reports Run
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Running reports TIP Although you ca
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Exporting AR System reports Running
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Restrictions on modifying queries a
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3 Delete, disable, or enable report
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Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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