BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 To define a chart report 172 BMC Remedy Mid Tier Guide Chart Description Meter Meter charts measure the most recent variable value from the variable associated with that meter. Meters can be configured to show increasing levels of severity. Scatter Scatter charts are used to analyze the relationship between two variables. One variable is plotted on the horizontal axis and the other is plotted on the vertical axis. Tube Tube charts are used to display a comparison of the quantity of each variable. Cone Cone charts are used to for direct comparisons of magnitude between categories in a cone shape. Pyramid Pyramid Charts display variables in a way that reveals hierarchical structure. 1 Create a new report as described in “To start a new report” on page 167. 2 In the Content field, select Chart or Chart + List. Chart—The report is presented as a chart or graph of the type you select. Chart + List—The report is presented as a chart, followed by a table. Use this procedure to define the chart section of the report. To define the list, see “Defining a Web list report” on page 168. 3 In the Chart Options tab, select the chart options: Type—The type of chart you want to produce, such as a pie chart or a bar chart. Category Field—Select the field to supply the category data for the chart. In a pie chart, the values in the category field become the “slices” of the pie. In graphs, such as a bar chart, the values in the category field are plotted on the Xaxis. WARNING Make sure that the category you selected includes values. A null value can inhibit the interactive drill-down functionality of the report. Category Label—Supply a label to appear on the chart that describes the category data. Aggregation—Select an aggregation method that makes sense for the data in the report. Count—Reports the number of existing records for each unique value in the category field. Sum—Adds the values in the series field for each unique value in the category field. Average—Calculates an average of the values in the series field for each unique value in the category field.
Creating reports Minimum—Shows the minimum of the values in the series field for each unique value in the category field. Maximum—Shows the maximum of the values in the series field for each unique value in the category field. Series Field—Select the field to supply the category data for the chart. In a pie chart, the values in the series field are used to created each “slice” of the pie. In graphs, the values in the series field are plotted on the Y-axis. Series Label—Supply a label to appear on the chart that describes the series data. For example, to produce a chart report based on the Sample:Classes form that shows number of students enrolled in each class, select the following chart options: Type—Tube Chart Category Field—Class Title* Label—Class title Series Aggregation—Sum Field—Number Enrolled* Label—Total enrolled 4 (Optional) To preview the report before you save it, click Preview. A sample report runs and appears in a separate browser window. 5 To save the report for future use, click Save. 6 Click Back to return to the Report Console report list. Using a query in a Web report To control which records from the form will appear in the report, build a query to select the data when the report runs. The query is saved as part of the report definition. You can use the simple query builder, the advanced query builder, or both. The simple query builder joins all query statements with the AND operator. Alternatively, advanced users can build the query using AR System query syntax with the advanced query builder. To use the operator types OR or NOT, you must use the advanced query builder. Using the simple query builder The Report Console includes a simple query builder that allows you to quickly construct a simple query. By default, the report designer screen opens with the simple query builder active. Appendix C For your end users: Creating reports in a browser 173
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Click this arrow to hide the toolba
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Header text Customizing views for f
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Table 3-1: Form Action fields (Shee
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Customizing views for forms in brow
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Figure 3-5: Application Properties
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URLs for forms and applications As
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Table 3-2: Supported parameters (Sh
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Figure 3-6: URL encoder utility 1 O
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URLs for forms and applications The
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URLs for forms and applications 6 C
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Using the Object List Using the Obj
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How a view is selected For the mid
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Including parameters in saved or de
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Form help text Field help text Figu
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Chapter 4 Configuring AR System for
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Figure 4-2: Designing a report Abou
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Managing reports with the Report fo
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Report form fields used by applicat
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Running a report by using an Open W
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Managing localized Crystal and Web
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Managing localized Crystal and Web
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Defining report types Defining repo
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Recommended entries Table 4-4: Run
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Setting limits on reports that user
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Chapter 5 Using Crystal reports wit
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Mid tier installation options for C
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Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
Page 123 and 124: ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141 and 142: Finding a request by example For ex
Page 143 and 144: 1 Click the Advanced Search button
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157 and 158: “Adding to or overriding a report
Page 159 and 160: Running reports Finding reports Run
Page 161 and 162: Running reports TIP Although you ca
Page 163 and 164: Exporting AR System reports Running
Page 165 and 166: Restrictions on modifying queries a
Page 167 and 168: 3 Delete, disable, or enable report
Page 169 and 170: Figure C-4: Example list report bas
Page 171: Creating reports For example, a tub
Page 175 and 176: Using the advanced query builder Cr
Page 177 and 178: 1 Select the report in the Report C
Page 179 and 180: Creating reports Entries that are s
Page 181 and 182: Creating reports You can use text,
Page 183 and 184: Export file formats for AR System r
Page 185 and 186: Appendix D For your end users: Usin
Page 187 and 188: Drilling down to information in fla
Page 189 and 190: Appendix E ITSM 7.0.00 applications
Page 191 and 192: Appendix F Mid tier caching best pr
Page 193 and 194: Use the following steps to disable
Page 195 and 196: 3 Select the Pre-Load checkbox next
Page 197 and 198: Create, modify, or delete a form C
Page 199 and 200: Index A A B C D E F G H I J K L M N
Page 201 and 202: J A B C D E F G H I J K L M N O P Q
Page 203 and 204: A B C D E F G H I J K L M N O P Q R
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