BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 28 BMC Remedy Mid Tier Guide If you want to use the subset reserved field (ID 1576) in your workflow and use fully qualified domain names with relative host names, add all the variations of server names in the Server Name field, and the IP address, if it is used. For example: myserver myserver.bmc.com myserver.labs.bmc.com 1.160.11.240 For more information about reserved fields and their use, see the Form and Application Objects Guide, “Reserved fields,” page 477. 4 Enter an administrator password, port number, and RPC number for the new server. 5 If you want to validate the password for the server, select the Validate Password check box. If you select the check box and you enter the correct password, the server is added to the list of servers that the mid tier uses. If you enter the wrong password, you cannot edit the server. 6 To preload forms to the system’s memory, select the Pre-Load check box. 7 Click Add Server. To edit server properties 1 In the Mid Tier Configuration Tool, click AR Server Settings. 2 In the Delete/Edit column of the AR Server Settings page, select the check box next to the server whose properties that you want to edit. NOTE You cannot edit the server name. To change the name of a server, delete the server and add it again with the new name. Although the interface appears to allow it, you cannot edit multiple servers at the same time. 3 Click Edit to open the Edit AR Server page. 4 In the Admin Password, Port#, or RPC# fields, make the appropriate changes. 5 If you want to validate the password for the server, select the Validate Password check box. If you select the check box and you enter the correct password, the server is added to the list of servers that the mid tier uses. If you enter the wrong password, you cannot edit the server. 6 To preload forms to the system’s memory, select the Pre-Load check box. 7 Click Save AR Server.
1 In the Mid Tier Configuration Tool, click AR Server Settings. To delete one or more servers Cache settings 2 In the Delete/Edit column of the AR Server Settings page, select the check boxes next to the servers that you want to delete. To select all servers, click the Select All link. 3 Click Delete. Cache settings NOTE If a server that you have selected for deletion is being used as a preference server or a home page server, you must delete it from the General Settings page before you can delete it from this list. For more information, see “General settings” on page 22. Click the Cache Settings link in the left navigation pane to open the Cache Settings page. Make the necessary changes, and click Save Changes. To restore the previous settings, click Restore Defaults, and then Save Changes. Figure 1-5: Mid Tier Configuration Tool—Cache Settings page Chapter 1 Configuring the mid tier 29
Page 1 and 2: BMC Remedy Action Request System 7.
Page 3 and 4: Customer Support You can obtain tec
Page 5 and 6: Contents Preface 11 Audience . . .
Page 7 and 8: Deleting report definitions. . . .
Page 9 and 10: Appendix F Mid tier caching best pr
Page 11 and 12: Preface Audience IMPORTANT The comp
Page 13 and 14: Release Notes Information about new
Page 15 and 16: Chapter 1 Configuring the mid tier
Page 17 and 18: Configuring the external firewall C
Page 19 and 20: Accessing the Mid Tier Configuratio
Page 21 and 22: Table 1-1: Overview settings (Conti
Page 23 and 24: Table 1-2: General settings General
Page 25 and 26: Table 1-2: General settings (Contin
Page 27: Table 1-3: AR Server settings Figur
Page 31 and 32: Table 1-4: Cache settings (Continue
Page 33 and 34: Persistent Cache option Cache setti
Page 35 and 36: Cache settings How the prefetch pro
Page 37 and 38: Cache settings arsystem.ehcache.re
Page 39 and 40: Table 1-5: Maximum number of elemen
Page 41 and 42: User and group permissions for pref
Page 43 and 44: Table 1-6: Report settings Setting
Page 45 and 46: Connection settings Connection sett
Page 47 and 48: Connection Pool Status Table 1-9: C
Page 49 and 50: Logging Table 1-10: Log settings (S
Page 51 and 52: View logs Activate profiling Change
Page 53 and 54: Real Number field Decimal Number f
Page 55 and 56: Chapter 2 Customizing AR System sty
Page 57 and 58: Order of precedence Overview of CSS
Page 59 and 60: Table 2-1: Style sheets used in AR
Page 61 and 62: Figure 2-2: Associating a customize
Page 63 and 64: Figure 2-3: Customized style for bo
Page 65 and 66: Chapter 3 Working with applications
Page 67 and 68: Click this arrow to hide the toolba
Page 69 and 70: Header text Customizing views for f
Page 71 and 72: Table 3-1: Form Action fields (Shee
Page 73 and 74: Customizing views for forms in brow
Page 75 and 76: Figure 3-5: Application Properties
Page 77 and 78: URLs for forms and applications As
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Table 3-2: Supported parameters (Sh
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Figure 3-6: URL encoder utility 1 O
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URLs for forms and applications The
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URLs for forms and applications 6 C
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Using the Object List Using the Obj
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How a view is selected For the mid
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Including parameters in saved or de
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Form help text Field help text Figu
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Chapter 4 Configuring AR System for
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Figure 4-2: Designing a report Abou
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Managing reports with the Report fo
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Report form fields used by applicat
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Running a report by using an Open W
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Managing localized Crystal and Web
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Managing localized Crystal and Web
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Defining report types Defining repo
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Recommended entries Table 4-4: Run
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Setting limits on reports that user
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Chapter 5 Using Crystal reports wit
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Mid tier installation options for C
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Configuring BusinessObjects Enterpr
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Report definitions for Crystal repo
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ODBC driver configuration for Cryst
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Crystal Reports tips for the Web 8
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Appendix A For your end users: Tips
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Creating requests To restore the f
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Creating requests NOTE The rich-tex
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3 Complete the following fields: 4
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How the Back button behaves How the
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Appendix B For your end users: Runn
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Finding a request by example Param
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Finding a request by example For ex
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1 Click the Advanced Search button
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Table B-3: Keywords (Sheet 2 of 3)
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Values Using the advanced search ba
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Table B-4: Operators (Sheet 3 of 3)
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Saving searches To find all request
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Loading search criteria without exe
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Appendix C For your end users: Crea
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“Adding to or overriding a report
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Running reports Finding reports Run
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Running reports TIP Although you ca
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Exporting AR System reports Running
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Restrictions on modifying queries a
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3 Delete, disable, or enable report
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Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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