BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

More documents

Recommendations

Info

BMC Remedy Action Request System 7.6.04 To increase the shutdown timeout in the Tomcat configuration tool 34 BMC Remedy Mid Tier Guide 1 Choose Start > All Programs > Apache Tomcat > Configure Tomcat. 2 Click the Shutdown tab. 3 In the Timeout field, enter a value that is appropriate for the number of forms you have cached. The more forms you have cached, the larger this number should be. A value of 60 seconds is recommended. Use a higher value if you will be caching a large number of forms. 4 Click the General tab. 5 Click Start. 6 Click OK. To increase the JVM memory allocation and thread stack size in the Tomcat configuration tool 1 Choose Start > All Programs > Apache Tomcat > Configure Tomcat. 2 Click the Java tab. 3 Enter the following recommended values: Initial memory pool—1024 MB Maximum memory pool—1024 MB Thread stack size—Leave this field empty 4 Click the General tab. 5 Click Start. 6 Click OK. To increase the JVM memory allocation and thread stack size for Tomcat from the command line 1 Open the file catalina.bat (TomcatInstallDirectory/bin/catalina.bat). 2 Add the following line: set JAVA_OPTS=%JAVA_OPTS% -Xms1024m -Xmx1024m where: Xms is the initial (start) memory pool Xmx is the maximum memory pool Xss is the thread stack size
Cache settings How the prefetch process retrieves forms after Tomcat is started or restarted When Tomcat is started or restarted, the system retrieves specified forms as follows: The prefetch process retrieves an entry for a form from the prefetchConfig.xml file, and checks the timestamp on the AR System server. If the timestamp indicated on the AR System server is identical (that is, if the form has not been changed on the server), the prefetch process requests the specified form from the cache manager. If the timestamp indicated on the AR System server is newer, the prefetch process retrieves all forms specified in the prefetchConfig.xml file from the AR System server. NOTE If Tomcat starts when the AR System server is not running, prefetch does not occur. To make sure forms are correctly prefetched, verify that the AR System server is running before starting or restarting Tomcat. Open source cache manager and settings in config.properties file The mid tier includes an open-source cache manager, ehcache. The following properties are available in the config.properties file to enable advanced administrators to customize the cache behavior. arsystem.resource_expiry_interval—Sets the cache expiry time (in seconds) after which the browser checks the mid tier for updated resources such as images and JavaScript files. The default value is 3600. arsystem.ehcache.maxElementsInMemory—Sets the maximum number of objects that will be maintained in the memory cache. If set to 0, the number of objects is unlimited. The default value is 2147483647. arsystem.ehcache.eternal—Sets whether elements are eternal. If eternal, timeouts are ignored and the element is never expired. The default value is true. arsystem.ehcache.timeToIdleSeconds—Sets the maximum amount of time between accesses before an element expires. This setting is used only if the element is not eternal (arsystem.ehcache.eternal=false). A value of 0 means that an element can idle for infinity. The default value is 0. arsystem.ehcache.timeToLiveSeconds—Sets the maximum time between creation time and when an element expires. This setting is used only if the element is not eternal (arsystem.ehcache.eternal=false). A value of 0 means that an element can live for infinity. The default value is 0. Chapter 1 Configuring the mid tier 35
Page 1 and 2: BMC Remedy Action Request System 7.
Page 3 and 4: Customer Support You can obtain tec
Page 5 and 6: Contents Preface 11 Audience . . .
Page 7 and 8: Deleting report definitions. . . .
Page 9 and 10: Appendix F Mid tier caching best pr
Page 11 and 12: Preface Audience IMPORTANT The comp
Page 13 and 14: Release Notes Information about new
Page 15 and 16: Chapter 1 Configuring the mid tier
Page 17 and 18: Configuring the external firewall C
Page 19 and 20: Accessing the Mid Tier Configuratio
Page 21 and 22: Table 1-1: Overview settings (Conti
Page 23 and 24: Table 1-2: General settings General
Page 25 and 26: Table 1-2: General settings (Contin
Page 27 and 28: Table 1-3: AR Server settings Figur
Page 29 and 30: 1 In the Mid Tier Configuration Too
Page 31 and 32: Table 1-4: Cache settings (Continue
Page 33: Persistent Cache option Cache setti
Page 37 and 38: Cache settings arsystem.ehcache.re
Page 39 and 40: Table 1-5: Maximum number of elemen
Page 41 and 42: User and group permissions for pref
Page 43 and 44: Table 1-6: Report settings Setting
Page 45 and 46: Connection settings Connection sett
Page 47 and 48: Connection Pool Status Table 1-9: C
Page 49 and 50: Logging Table 1-10: Log settings (S
Page 51 and 52: View logs Activate profiling Change
Page 53 and 54: Real Number field Decimal Number f
Page 55 and 56: Chapter 2 Customizing AR System sty
Page 57 and 58: Order of precedence Overview of CSS
Page 59 and 60: Table 2-1: Style sheets used in AR
Page 61 and 62: Figure 2-2: Associating a customize
Page 63 and 64: Figure 2-3: Customized style for bo
Page 65 and 66: Chapter 3 Working with applications
Page 67 and 68: Click this arrow to hide the toolba
Page 69 and 70: Header text Customizing views for f
Page 71 and 72: Table 3-1: Form Action fields (Shee
Page 73 and 74: Customizing views for forms in brow
Page 75 and 76: Figure 3-5: Application Properties
Page 77 and 78: URLs for forms and applications As
Page 79 and 80: Table 3-2: Supported parameters (Sh
Page 81 and 82: Figure 3-6: URL encoder utility 1 O
Page 83 and 84: URLs for forms and applications The
Page 85 and 86:
URLs for forms and applications 6 C
Page 87 and 88:
Using the Object List Using the Obj
Page 89 and 90:
How a view is selected For the mid
Page 91 and 92:
Including parameters in saved or de
Page 93 and 94:
Form help text Field help text Figu
Page 95 and 96:
Chapter 4 Configuring AR System for
Page 97 and 98:
Figure 4-2: Designing a report Abou
Page 99 and 100:
Managing reports with the Report fo
Page 101 and 102:
Report form fields used by applicat
Page 103 and 104:
Running a report by using an Open W
Page 105 and 106:
Managing localized Crystal and Web
Page 107 and 108:
Managing localized Crystal and Web
Page 109 and 110:
Defining report types Defining repo
Page 111 and 112:
Recommended entries Table 4-4: Run
Page 113 and 114:
Setting limits on reports that user
Page 115 and 116:
Chapter 5 Using Crystal reports wit
Page 117 and 118:
Mid tier installation options for C
Page 119 and 120:
Configuring BusinessObjects Enterpr
Page 121 and 122:
Report definitions for Crystal repo
Page 123 and 124:
ODBC driver configuration for Cryst
Page 125 and 126:
Crystal Reports tips for the Web 8
Page 127 and 128:
Appendix A For your end users: Tips
Page 129 and 130:
Creating requests To restore the f
Page 131 and 132:
Creating requests NOTE The rich-tex
Page 133 and 134:
3 Complete the following fields: 4
Page 135 and 136:
How the Back button behaves How the
Page 137 and 138:
Appendix B For your end users: Runn
Page 139 and 140:
Finding a request by example Param
Page 141 and 142:
Finding a request by example For ex
Page 143 and 144:
1 Click the Advanced Search button
Page 145 and 146:
Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148:
Values Using the advanced search ba
Page 149 and 150:
Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152:
Saving searches To find all request
Page 153 and 154:
Loading search criteria without exe
Page 155 and 156:
Appendix C For your end users: Crea
Page 157 and 158:
“Adding to or overriding a report
Page 159 and 160:
Running reports Finding reports Run
Page 161 and 162:
Running reports TIP Although you ca
Page 163 and 164:
Exporting AR System reports Running
Page 165 and 166:
Restrictions on modifying queries a
Page 167 and 168:
3 Delete, disable, or enable report
Page 169 and 170:
Figure C-4: Example list report bas
Page 171 and 172:
Creating reports For example, a tub
Page 173 and 174:
Creating reports Minimum—Shows t
Page 175 and 176:
Using the advanced query builder Cr
Page 177 and 178:
1 Select the report in the Report C
Page 179 and 180:
Creating reports Entries that are s
Page 181 and 182:
Creating reports You can use text,
Page 183 and 184:
Export file formats for AR System r
Page 185 and 186:
Appendix D For your end users: Usin
Page 187 and 188:
Drilling down to information in fla
Page 189 and 190:
Appendix E ITSM 7.0.00 applications
Page 191 and 192:
Appendix F Mid tier caching best pr
Page 193 and 194:
Use the following steps to disable
Page 195 and 196:
3 Select the Pre-Load checkbox next
Page 197 and 198:
Create, modify, or delete a form C
Page 199 and 200:
Index A A B C D E F G H I J K L M N
Page 201 and 202:
J A B C D E F G H I J K L M N O P Q
Page 203 and 204:
A B C D E F G H I J K L M N O P Q R
Page 206:
**183971** **183971** **183971** **
show all

BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?