BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 166 BMC Remedy Mid Tier Guide When you search a form, the first record in the search results is automatically selected. If you click Report without changing this selection, only the first record is included in the report. Use any of the following methods to select the records you want to include in the report: Select All—Selects all entries in the table. SHIFT-click—To select a range of entries, click an entry and hold down the SHIFT key. Click another entry above or below the original selection, and then release the SHIFT key. CTRL-click—To report on multiple entries, click an entry and then hold down the CTRL key. Continue to click the entries you want to include in the report while holding down the CTRL key. When you have finished selecting table entries, release the CTRL key. Deselect All—Clears all selections in the table. If no entries in the table are selected when you click Report, the report includes all the entries in the search results. Using the My Reports toolbar button With the My Reports toolbar button, you can save the sequence that generates a report based on a search. Each named report in the My Reports list is unique per server, per form, and per user. The My Reports feature is helpful if you frequently generate reports based on the same search, but don’t want to create a report definition. To save a report to the My Reports toolbar menu 1 Run a search on a form. See Appendix B, “For your end users: Running and saving searches on the Web.” 2 Run a report based on the search results. See “Reporting based on a search” on page 165. 3 Close the report. 4 In the browser window containing the search results, choose My Reports > Save. 5 Enter a name for the report, and click OK. To run a saved report from the My Reports toolbar menu 1 Open the form associated with the report that you saved. 2 Choose My Reports > Run > reportName. 1 Open the form associated with the report that you saved. To manage reports from the My Reports toolbar menu 2 Choose My Reports > Manage. Saved reports appear in a dialog box.
3 Delete, disable, or enable reports as needed. 4 Click Save. Creating reports Setting up a new report Creating reports This section describes how to define a new Web or AR System report. (Crystal reports are pre-designed and must be installed by the administrator.) Web reports are suitable for preparing formatted list reports, which are presented in a table, and chart reports, which allow you to select from various types of charts to illustrate the data. By using the preview feature, you can use Web reports to work interactively with the data in the form. AR System reports are often used to export data in XML, .arx, or.csv format for use in another application or on another AR System server. In addition, you can use AR System reports generate statistical values based on the data. AR System reports are can be run on the Web and in BMC Remedy User. When you click New to create a report, you must first define the type of report, its associated form, and the report name in the New Report screen. Depending on the type of report you are creating, AR System then opens either the report design screen of the Report Console (for Web reports) or the ReportCreator form (for AR System reports). To start a new report 1 In a browser, click the AR System Report Console link on the home page to open the Report Console. 2 Click New . 3 In the Type field of the New Report window, select the Web or AR System report type. This field is required. 4 In the Form field, enter the name of the form to use for the report. This field is required. Appendix C For your end users: Creating reports in a browser 167
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Click this arrow to hide the toolba
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Header text Customizing views for f
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Table 3-1: Form Action fields (Shee
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Customizing views for forms in brow
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Figure 3-5: Application Properties
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URLs for forms and applications As
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Table 3-2: Supported parameters (Sh
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Figure 3-6: URL encoder utility 1 O
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URLs for forms and applications The
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URLs for forms and applications 6 C
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Using the Object List Using the Obj
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How a view is selected For the mid
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Including parameters in saved or de
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Form help text Field help text Figu
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Chapter 4 Configuring AR System for
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Figure 4-2: Designing a report Abou
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Managing reports with the Report fo
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Report form fields used by applicat
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Running a report by using an Open W
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Managing localized Crystal and Web
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Managing localized Crystal and Web
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Defining report types Defining repo
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Recommended entries Table 4-4: Run
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Setting limits on reports that user
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Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
Page 123 and 124: ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141 and 142: Finding a request by example For ex
Page 143 and 144: 1 Click the Advanced Search button
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157 and 158: “Adding to or overriding a report
Page 159 and 160: Running reports Finding reports Run
Page 161 and 162: Running reports TIP Although you ca
Page 163 and 164: Exporting AR System reports Running
Page 165: Restrictions on modifying queries a
Page 169 and 170: Figure C-4: Example list report bas
Page 171 and 172: Creating reports For example, a tub
Page 173 and 174: Creating reports Minimum—Shows t
Page 175 and 176: Using the advanced query builder Cr
Page 177 and 178: 1 Select the report in the Report C
Page 179 and 180: Creating reports Entries that are s
Page 181 and 182: Creating reports You can use text,
Page 183 and 184: Export file formats for AR System r
Page 185 and 186: Appendix D For your end users: Usin
Page 187 and 188: Drilling down to information in fla
Page 189 and 190: Appendix E ITSM 7.0.00 applications
Page 191 and 192: Appendix F Mid tier caching best pr
Page 193 and 194: Use the following steps to disable
Page 195 and 196: 3 Select the Pre-Load checkbox next
Page 197 and 198: Create, modify, or delete a form C
Page 199 and 200: Index A A B C D E F G H I J K L M N
Page 201 and 202: J A B C D E F G H I J K L M N O P Q
Page 203 and 204: A B C D E F G H I J K L M N O P Q R
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