BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 Crystal Reports tips for the Web 122 BMC Remedy Mid Tier Guide To make sure that Crystal Reports will work properly, consider the following topics: “AR System and BusinessObjects display integration” on page 122 “Establishing a system data source name (DSN) for Crystal reports” on page 122 “ODBC driver configuration for Crystal reports” on page 123 “Restricting the number of records retrieved” on page 125 “Optimal formatting for all environments” on page 125 “Saving a Crystal report” on page 126 AR System and BusinessObjects display integration After the mid tier or AR Web ReportViewer executes its statements and the Crystal report is displayed, BusinessObjects code is responsible for the controls in the display. Therefore, you cannot use AR System settings to modify the display. Establishing a system data source name (DSN) for Crystal reports Every AR System server that a report references needs a System DSN (data source name). The recommended format of this name is serverName_DSN. For more information, see the Integration Guide, “Creating multiple data sources,” page 202. If the Crystal Report Designer application is installed on a different system from the Crystal Web Component server, then the administrator must make sure that the System DSN on the Crystal Web Component server has the same name as the SystemDSN embedded in the report design. For example, if an application developer who is developing on Computer A has created a system DSN called myServer_DSN, and the Crystal Web Component server is on Computer B, then Computer B will also need to have a system DSN named myServer_DSN. IMPORTANT Crystal Designer and Crystal Reports use the user name and password in the System DSN to log in to AR System. When you create reports in Crystal Designer, you use a System DSN complete with a user name and a password. If Crystal Designer requests user information, do not provide it. The information in the System DSN should be sufficient. If not, provide the required information in the System DSN, not in Crystal Designer. Do not use a User DSN when you create or run Crystal Reports. Before you run any reports, however, modify your System DSN to remove the user name and password. This causes Crystal Reports to use the user name and password of the user currently logged in. Failure to remove the user name and password from the System DSN might give you unexpected results when you run your report.
ODBC driver configuration for Crystal reports Crystal Reports tips for the Web Before creating a Crystal report, configure the ODBC settings on the computer you are using to create the report. These settings will prevent the user name, server name, and password from being embedded in the report. For more information about using ODBC with Crystal Reports, see the Integration Guide, “Using Crystal Reports with AR System,” page 205. 1 Go to the Windows Control Panel, and select Administrative Tools. To configure ODBC settings for Crystal reports 2 Double-click Data Sources (ODBC). The ODBC Data Sources Administrator dialog box opens. 3 Click the System DSN tab. IMPORTANT Be sure to click the System DSN tab, not the User DSN tab. Never use the User registered version of the ODBC driver to create reports. Figure 5-2: ODBC Data Sources Administrator dialog box 4 Select AR System ODBC Data Source, and click Add. Chapter 5 Using Crystal reports with AR System 123
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Click this arrow to hide the toolba
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Header text Customizing views for f
Page 71 and 72: Table 3-1: Form Action fields (Shee
Page 73 and 74: Customizing views for forms in brow
Page 75 and 76: Figure 3-5: Application Properties
Page 77 and 78: URLs for forms and applications As
Page 79 and 80: Table 3-2: Supported parameters (Sh
Page 81 and 82: Figure 3-6: URL encoder utility 1 O
Page 83 and 84: URLs for forms and applications The
Page 85 and 86: URLs for forms and applications 6 C
Page 87 and 88: Using the Object List Using the Obj
Page 89 and 90: How a view is selected For the mid
Page 91 and 92: Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121: Report definitions for Crystal repo
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141 and 142: Finding a request by example For ex
Page 143 and 144: 1 Click the Advanced Search button
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157 and 158: “Adding to or overriding a report
Page 159 and 160: Running reports Finding reports Run
Page 161 and 162: Running reports TIP Although you ca
Page 163 and 164: Exporting AR System reports Running
Page 165 and 166: Restrictions on modifying queries a
Page 167 and 168: 3 Delete, disable, or enable report
Page 169 and 170: Figure C-4: Example list report bas
Page 171 and 172: Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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