BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 112 BMC Remedy Mid Tier Guide Run Command—/servlet/ NativeReportServlet?O=$RPTOP$&U=$USR$&P=$PWD$&Q=$RPTQUERY$&QR=$R PTQOVR$&S=$RPTSVR$&F=$RPTFORM$&VW=$RPTVIEW$&VWEXT=$RPTVIEWEXT$&A PP=$RPTAPP$&R=$RPTNAME$&RF=$RPTFILE$&LOC=$LOC$&TZ=$TIMEZONE$&LNG =$LANGUAGE$&CTRY=$COUNTRY$&enc=$RPTENC$&RPTCHARSET=USESERVER&RPT DEST=FILE Edit Command—Leave blank (not supported) Create Command—Leave blank (not supported) Crystal Reports Report Type—Crystal By default, the Report Type is Crystal, but you can enter any name. Query Converter Class— com.remedy.arsys.reporting.CrystalQueryConverter Query Override Capability—No Run Command—Examples are: BORemoteAPPURL=$CRTXILOC$/arreports/ $RPTLOC$?init=$CRTVWR$&User0=$USR$;ARServer=$ARSERVER$;ARAuthe ntication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1& Password0=$PWD$&SF=$RPTQUERY$ BOCurrentMidtierURL=$CRTXILOC$/arsys/ $RPTLOC$?init=$CRTVWR$&User0=$USR$;ARServer=$ARSERVER$;ARAuthe ntication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1& Password0=$PWD$&SF=$RPTQUERY$ BORemoteMidtierURL=$CRTXILOC$/arsys/ $RPTLOC$?init=$CRTVWR$&User0=$USR$;ARServer=$ARSERVER$;ARAuthe ntication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1& Password0=$PWD$&SF=$RPTQUERY$ The $RPTLOC$ parameter refers to a report file location relative to the directory specified as the Reporting Working Directory in the Mid Tier Configuration Tool. See “Configuring the mid tier for Crystal reports” on page 118 for information about configuration tool options. If the directory specified in the Mid Tier Configuration Tool is not the web server’s document root, you must include the web server’s path to the configured directory before the $RPTLOC$. In this example, arreports is a virtual directory configured on the web server to point to the parent of $RPTLOC$. NOTE If you are using Business Objects XI and your context path is not arsys, make sure you enter the context path in the BMC Remedy Mid Tier Configuration Tool as described in “Report settings” on page 42. Otherwise, your reports will fail. Edit Command—Leave blank (not supported) Create Command—Leave blank (not supported)
Setting limits on reports that users save Setting limits on reports that users save Users can create and save reports for forms in a browser with the My Reports toolbar button. (See “Using the My Reports toolbar button” on page 166.) The larger the number of forms and saved report sequences, the more memory is required on the mid tier. To limit the number of forms and saved report sequences cached for faster user access, edit the arsystem.myreport.report_cache_limit property in the config.properties file. This property indicates the number of “My Reports” definitions to cache per form. For example, if you set the property to 20 (the default), a maximum of 20 “My Reports” definitions are saved in the cache for a given form. The cached definitions allow faster report generation but take up midtier memory for caching. Backward compatibility Macros stopped being supported in the AR System 5.x release. You can view reports created using run macro report actions with releases prior to AR System 5.x in BMC Remedy User, or on the Web, by converting them to an equivalent active link. Macro conversion procedure Running the conversion procedure for a run macro report action creates an equivalent active link, which you will be prompted to name. The report content and layout (definition) become automatically embedded within the active link during the conversion, and no additional entries are required. After the active link is created, it can then be attached to a workflow trigger, such as a button field, and placed on a form. For details about the macro conversion procedure, see the Workflow Objects Guide, “Run Macro action,” page 123. For instructions on attaching active links to a workflow trigger, such as a button field, see “To attach an Open Window active link to a form with a button field” on page 104. For information about backward compatibility related to localization, see the “Backward compatibility” on page 113. Localized reports created using macros If you have language-specific reports created using Run Macro report actions with releases prior to AR System 5.x, perform the following steps to make them available to users: 1 Convert the run macro report action to an equivalent active link. Chapter 4 Configuring AR System for Web and AR System reports 113
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
Page 61 and 62: Figure 2-2: Associating a customize
Page 63 and 64: Figure 2-3: Customized style for bo
Page 65 and 66: Chapter 3 Working with applications
Page 67 and 68: Click this arrow to hide the toolba
Page 69 and 70: Header text Customizing views for f
Page 71 and 72: Table 3-1: Form Action fields (Shee
Page 73 and 74: Customizing views for forms in brow
Page 75 and 76: Figure 3-5: Application Properties
Page 77 and 78: URLs for forms and applications As
Page 79 and 80: Table 3-2: Supported parameters (Sh
Page 81 and 82: Figure 3-6: URL encoder utility 1 O
Page 83 and 84: URLs for forms and applications The
Page 85 and 86: URLs for forms and applications 6 C
Page 87 and 88: Using the Object List Using the Obj
Page 89 and 90: How a view is selected For the mid
Page 91 and 92: Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111: Recommended entries Table 4-4: Run
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
Page 123 and 124: ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141 and 142: Finding a request by example For ex
Page 143 and 144: 1 Click the Advanced Search button
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157 and 158: “Adding to or overriding a report
Page 159 and 160: Running reports Finding reports Run
Page 161 and 162: Running reports TIP Although you ca
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Exporting AR System reports Running
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Restrictions on modifying queries a
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3 Delete, disable, or enable report
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Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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