BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 Importing the definition files 88 BMC Remedy Mid Tier Guide Import the definition files into your home page server. Definition files of different locales are installed with the mid tier; the default location is: midTierInstallDir\samples\ARSystemMidTierObjectList*.def Import the ARSystemMidTierObjectList.def file to your home page server by using File > Import in BMC Remedy Developer Studio. This provides the default view and the related workflow in English. If you require only the English view of the form, import only this file. For a localized views, import the appropriate localized .def files. Browse to the samples directory, and select the .def file for the locale that you require. The naming convention is: ARSystemMidTierObjectList_locale.def For example, for Japanese views, the file is called ARSystemMidTierObjectList_ja.def. Displaying the Object List After it is enabled, the AR System Object List appears automatically in the user’s browser if the system cannot determine which form to load because of an incomplete or incorrect URL, or if the URL specifies an application that does not have a primary form. (For more information about specifying a primary form in an application, see the Form and Application Objects Guide, “Defining applications,” page 85.) You can also display the AR System Object List by using any of the following URLs: http://midTierServer/arsys/forms http://midTierServer/arsys/forms/serverName http://midTierServer/arsys/apps http://midTierServer/arsys/apps/serverName http://midTierServer/arsys/apps/serverName/applicationName Browser settings for scripting and ActiveX controls For the mid tier to work properly, the ActiveX settings for the XMLHTTP protocol between the browsers and mid tier must be set correctly. Typically, if you use all the default scripting settings in Microsoft Internet Explorer and Mozilla Firefox browsers, you should not see any problems with the mid tier. Otherwise, enable the following ActiveX settings for your browser.
How a view is selected For the mid tier to open windows properly, users must configure their browser or pop-up window-blocking software to allow pop-up windows originating from the web server’s address. NOTE If your browser has a popup blocker enabled, you will be prompted to disable it when you log in to the mid tier. If you do not disable the popup blocker, the mid tier will fail to open a new window or a new dialog box, including expand boxes and currency dialog boxes. Internet Explorer browsers To access options in IE, choose Tools > Internet Options. Click the Security tab, and then click the Custom Level button. Enable the options listed in Table 3-6. Table 3-6: Options to enable in IE browsers Heading Options ActiveX Control and Plug-ins Run ActiveX Control and Plug-ins Script ActiveX controls Marked Safe for Scripting Scripting Active Scripting Downloads Automatic prompting for file downloads File download Miscellaneous Submit nonencrypted form data (This option is not required if SSL is used.) Mozilla browsers For Mozilla browsers, choose Edit > Preferences > Advanced > Scripts & Plug-ins, and enable the Enable JavaScript for Navigator option. How a view is selected Normally, when determining a view for a user, the system offers a Web-Alternate (Fixed) view in preference to a Standard view. An option in the Mid Tier Configuration Tool allows you to reverse this default setting. For more information, see “Prefer Standard/Windows Views” on page 25. The choice of view is based on the user’s application environment, language, and preference settings. Chapter 3 Working with applications that will be viewed in a browser 89
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
Page 37 and 38: Cache settings arsystem.ehcache.re
Page 39 and 40: Table 1-5: Maximum number of elemen
Page 41 and 42: User and group permissions for pref
Page 43 and 44: Table 1-6: Report settings Setting
Page 45 and 46: Connection settings Connection sett
Page 47 and 48: Connection Pool Status Table 1-9: C
Page 49 and 50: Logging Table 1-10: Log settings (S
Page 51 and 52: View logs Activate profiling Change
Page 53 and 54: Real Number field Decimal Number f
Page 55 and 56: Chapter 2 Customizing AR System sty
Page 57 and 58: Order of precedence Overview of CSS
Page 59 and 60: Table 2-1: Style sheets used in AR
Page 61 and 62: Figure 2-2: Associating a customize
Page 63 and 64: Figure 2-3: Customized style for bo
Page 65 and 66: Chapter 3 Working with applications
Page 67 and 68: Click this arrow to hide the toolba
Page 69 and 70: Header text Customizing views for f
Page 71 and 72: Table 3-1: Form Action fields (Shee
Page 73 and 74: Customizing views for forms in brow
Page 75 and 76: Figure 3-5: Application Properties
Page 77 and 78: URLs for forms and applications As
Page 79 and 80: Table 3-2: Supported parameters (Sh
Page 81 and 82: Figure 3-6: URL encoder utility 1 O
Page 83 and 84: URLs for forms and applications The
Page 85 and 86: URLs for forms and applications 6 C
Page 87: Using the Object List Using the Obj
Page 91 and 92: Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
Page 123 and 124: ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
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Finding a request by example Param
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Finding a request by example For ex
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1 Click the Advanced Search button
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Table B-3: Keywords (Sheet 2 of 3)
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Values Using the advanced search ba
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Table B-4: Operators (Sheet 3 of 3)
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Saving searches To find all request
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Loading search criteria without exe
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Appendix C For your end users: Crea
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“Adding to or overriding a report
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Running reports Finding reports Run
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Running reports TIP Although you ca
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Exporting AR System reports Running
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Restrictions on modifying queries a
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3 Delete, disable, or enable report
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Figure C-4: Example list report bas
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Creating reports For example, a tub
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Creating reports Minimum—Shows t
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Using the advanced query builder Cr
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1 Select the report in the Report C
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Creating reports Entries that are s
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Creating reports You can use text,
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Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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