BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

BMC Remedy Action Request System 7.6.04
Actions in ITSM 7.0.00 applications that trigger
caching
Action Client cache load Admin copy cache
Creating, modifying, or deleting a nonsupport user NO NO
Creating, modifying, or deleting an organization NO NO
Creating, modifying, or deleting a company NO YES1 Creating, modifying, or deleting an association between a
company and one of these items:
Approval mapping
Cause
Operational category
Product category
Site
Status reason
1. Removes the group record associated with the company.
2. Support groups are not used as permission groups in structures. This action does not trigger a client
cache load.
3. The form must be open.
190 BMC Remedy Mid Tier Guide
NO NO
Creating, modifying, or deleting a resolution category NO NO
Adding a company to a support user’s access restriction list NO NO
Deleting a company from a support user’s access restriction
list
NO NO
Adding a support group to a support user’s profile NO 2
NO
Deleting a support group from a support user’s profile NO NO
Adding an application permission to a support user’s profile NO NO
Deleting an application permission from a support user’s
profile
NO NO
Creating a service target NO YES
Deleting a service target NO YES
Adding or removing attributes in the BMC Atrium CMDB YES 3
YES