BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 148 BMC Remedy Mid Tier Guide Table B-4: Operators (Sheet 2 of 3) Operator Action NOT ! Negates the condition that follows. If the condition is false, the result is true. For example, NOT ’Status’="New” finds all requests that are not new. You can use an exclamation point (!) instead of the word NOT. LIKE Performs a pattern search. For example, ’Submitter’ LIKE “Bob%ton” finds all requests with a submitter name that begins with the letters Bob and ends with the letters ton—such as Bob Compton and Bobby Fenton. The LIKE operator is useful only with character and diary fields. Use square brackets and the LIKE operator for Sybase databases. Square brackets and the LIKE operator do not work with Oracle or Informix databases. See the Database Reference, “Using relational databases with AR System,” page 13, and the Workflow Objects Guide, “Operators,” page 216. + Adds two numerical values (integer, real values, or decimal). Adds an integer interval to a date/time value. Adds two character strings. For example, ’Create date’ > $DATE$ + (8*60*60) finds all requests that were created after 8:00 a.m. today. (8*60*60 is the number of seconds in 8 hours.) - Subtracts two numerical values (integer, real values, or decimal). Subtracts two date/time values (resulting in an integer). Subtracts an integer interval from a date/time value. For example, ’Create date’ > $TIMESTAMP$ - (7*24*60*60) finds all requests that were created within the past week. (7*24*60*60 is the number of seconds in one week.) This is useful to include in a custom report of all requests created in that week. * Multiplies two numeric values. For example, ’Quantity’ * ’Price’ > 50 finds all requests where the contents of the Quantity field multiplied by the contents of the Price field is over 50. / Divides two numeric values. For example, ’Total Expenses’ / ’Total Income’ = 2 finds all requests where the total amount spent for expenses is twice the total amount of income. % Modulo of two integer values (the remainder of a division of the values). Because a percent sign is also a valid wildcard symbol, the context determines how it is interpreted. When used as part of a search statement, it is interpreted as a wildcard symbol; when used in the expression where an operator is expected, it is interpreted as modulo. Note: Use the modulo operator only with fields whose data type is integer. If you use this operator with fields that have other data types, such as Date/Time, an error occurs. < Matches contents that are less than the value. For example, ’Create date’ < ($TIMESTAMP$ - 24*60*60) finds all requests created more than 24 hours ago. ([24*60*60] or 86400, is the number of seconds in 24 hours.)
Table B-4: Operators (Sheet 3 of 3) Operator Action Using the advanced search bar > Matches contents that are greater than the value. For example, ’Create date’ > “09/24/07 00:00:00” finds all requests with Create dates that are newer than midnight September 24, 2007. != Matches contents that are not equal to the value. For example, ’Status’ != “Closed” finds all requests that are not closed. = “09/30/07” finds all requests with Create dates equal to or more recent than September 30, 2007. = Matches contents that are exactly equal to the value. For example, ’Status’ = 0 finds all requests with a status value equal to the first selection value. When you use multiple operators to construct qualification criteria, they are executed in the following order of precedence: 1 ( ) 2 NOT (!) - (unary minus) 3 * / % 4 + - 5 < >= = != LIKE 6 AND (&&) 7 OR (||) If the qualification contains multiple operators of the same precedence value, they are executed in the order that they occur (from left to right). For example, in the expression A + (B*C), the multiplication takes first precedence because it occurs within parentheses, which are of a higher precedence than addition. Using wildcard symbols in the advanced search bar When you specify search criteria to find requests, you can use wildcard symbols as shown in the following table to indicate one or more characters: Table B-5: Wildcards (Sheet 1 of 2) Use this wildcard: To match these characters: % (Percent) Matches any string of 0 or more characters. For example: J%son matches Jackson, Johnson, Jason, and Json. _ (Underscore) Matches any single character. For example: B_b matches Bab, Bob, and Bub. - (Hyphen) Indicates a range. Always use within square brackets ([]). Appendix B For your end users: Running and saving searches on the Web 149
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Click this arrow to hide the toolba
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Header text Customizing views for f
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Table 3-1: Form Action fields (Shee
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Customizing views for forms in brow
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Figure 3-5: Application Properties
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URLs for forms and applications As
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Table 3-2: Supported parameters (Sh
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Figure 3-6: URL encoder utility 1 O
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URLs for forms and applications The
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URLs for forms and applications 6 C
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Using the Object List Using the Obj
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How a view is selected For the mid
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Including parameters in saved or de
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Form help text Field help text Figu
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Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
Page 123 and 124: ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141 and 142: Finding a request by example For ex
Page 143 and 144: 1 Click the Advanced Search button
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147: Values Using the advanced search ba
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157 and 158: “Adding to or overriding a report
Page 159 and 160: Running reports Finding reports Run
Page 161 and 162: Running reports TIP Although you ca
Page 163 and 164: Exporting AR System reports Running
Page 165 and 166: Restrictions on modifying queries a
Page 167 and 168: 3 Delete, disable, or enable report
Page 169 and 170: Figure C-4: Example list report bas
Page 171 and 172: Creating reports For example, a tub
Page 173 and 174: Creating reports Minimum—Shows t
Page 175 and 176: Using the advanced query builder Cr
Page 177 and 178: 1 Select the report in the Report C
Page 179 and 180: Creating reports Entries that are s
Page 181 and 182: Creating reports You can use text,
Page 183 and 184: Export file formats for AR System r
Page 185 and 186: Appendix D For your end users: Usin
Page 187 and 188: Drilling down to information in fla
Page 189 and 190: Appendix E ITSM 7.0.00 applications
Page 191 and 192: Appendix F Mid tier caching best pr
Page 193 and 194: Use the following steps to disable
Page 195 and 196: 3 Select the Pre-Load checkbox next
Page 197 and 198: Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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