BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

BMC Remedy Action Request System 7.6.04
5 Allow end users access to the system.
Before moving to the next step, it is recommend to allow one to two days of normal
system usage. Patch 004 provides functionality to update the statistics file
(viewstats.dat) with the following information about forms and views access
requests.
196 BMC Remedy Mid Tier Guide
6 After 1-2 days of usage disable Pre-Load in mid-tier configuration tool by
unchecking the check box next to the AR server name on the AR Server Settings
page.
7 Stop the JSP engine.
8 Start the JSP engine. With Prefetch and Pre-Load disabled mid-tier will on startup
use it's statistics file to quickly load up into memory from the disk cache only forms
which users have really been accessing. This will allow for the most efficient use of
mid-tier's in memory cache and the best form access performance for end users.
Actions that affect mid tier caching
The following actions will affect an object cache or re-cache in the case of a flush,
cache, sync cache or Definition change:
Add a user
Modify a user
Delete a user
Add a group
Remove a group
Remove a group from the Group List in the User form
Add a user to a group
Remove a user from a group
Add a computed group
Add a group to a computed group
Remove a group from a computed group
Add a user to a group that is part of a computed group
Remove a user from a group that is part of a computed group
Create, modify, or delete an application
Create, modify, or delete an active link
Create, modify, or delete an active link guide
Create, modify, or delete an entry in the Group form (not every field must be
affected)
Create, modify, or delete an entry in the Role Mapping form (not necessarily
every field)