BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 176 BMC Remedy Mid Tier Guide For example, a Priority field in which the user selects High, Medium, or Low might have the database values High=0, Medium=1, Low=2. In this case, the query “Priority is greater than or equal to Medium” will return records with priority set to Medium or Low, because in database terms qualification is seeking values greater than or equal to 1. If this occurs, try revising the query to use the opposite operation, for example “Priority is less than or equal to Medium,” and then re-run the search. Defining a query The following procedure begins in the Report Definition screen and assumes that you have already created the report itself as described in “To start a new report” on page 167. To define a report query using the simple query builder 1 In the Filter By area, select the first field that you want to use in the query from the Available Fields list. 2 Click Add or drag the field to add it to the simple query builder. 3 In the simple query builder, click the down-arrow and select from the list of operations. 4 Enter the value to search for. For example, to find classes for which Teresa Logan is the instructor, select the Instructor* field and the is equal to operation, and then type in Teresa Logan. 5 To add another item to the qualification, select the appropriate field from the Available Fields list, and then click Add or drag the field to the simple query builder. The second search criterion is added to the simple query builder with an AND search. In other words, a record must match both conditions in order to appear in the report. For example to find Teresa’s classes that have at least one person enrolled, select Number enrolled and is greater than, and then type in 0. 6 Click Save. Editing and deleting reports You can edit or delete any report that you created, and administrators can modify or delete any report. You cannot edit or delete reports created by others, but you can open them to view the built-in query and fields used in the report. You can also create a copy of a report by using the Save As button to save the report with a new name. In that case, you are the creator of the new report and can edit it.
1 Select the report in the Report Console. To edit an existing report Creating reports 2 Click the Edit Report icon that appears to the left of the report name in the console. 3 Make any necessary modifications to the report as described in: “Defining a Web list report” on page 168 “Defining a Web chart report” on page 170 “Using a query in a Web report” on page 173 (For AR System reports) “Defining AR System reports” on page 177. 4 Click Save to save your changes. 5 Click Back to return to the Report Console list. 1 Select the report in the Report Console. To delete an existing report 2 Click Delete . Defining AR System reports Create an AR System report if you need to export data directly to AR System export (.arx), AR System XML, or comma-separated value (.csv) format. To create an AR System report 1 In the Report Console, click New. 2 Select the AR System report type. The ReportCreator opens in New mode. Appendix C For your end users: Creating reports in a browser 177
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Click this arrow to hide the toolba
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Header text Customizing views for f
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Table 3-1: Form Action fields (Shee
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Customizing views for forms in brow
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Figure 3-5: Application Properties
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URLs for forms and applications As
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Table 3-2: Supported parameters (Sh
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Figure 3-6: URL encoder utility 1 O
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URLs for forms and applications The
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URLs for forms and applications 6 C
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Using the Object List Using the Obj
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How a view is selected For the mid
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Including parameters in saved or de
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Form help text Field help text Figu
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Chapter 4 Configuring AR System for
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Figure 4-2: Designing a report Abou
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Managing reports with the Report fo
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Report form fields used by applicat
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Running a report by using an Open W
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Managing localized Crystal and Web
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Managing localized Crystal and Web
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Defining report types Defining repo
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Recommended entries Table 4-4: Run
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Setting limits on reports that user
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Chapter 5 Using Crystal reports wit
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Mid tier installation options for C
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Configuring BusinessObjects Enterpr
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Report definitions for Crystal repo
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ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133 and 134: 3 Complete the following fields: 4
Page 135 and 136: How the Back button behaves How the
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141 and 142: Finding a request by example For ex
Page 143 and 144: 1 Click the Advanced Search button
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157 and 158: “Adding to or overriding a report
Page 159 and 160: Running reports Finding reports Run
Page 161 and 162: Running reports TIP Although you ca
Page 163 and 164: Exporting AR System reports Running
Page 165 and 166: Restrictions on modifying queries a
Page 167 and 168: 3 Delete, disable, or enable report
Page 169 and 170: Figure C-4: Example list report bas
Page 171 and 172: Creating reports For example, a tub
Page 173 and 174: Creating reports Minimum—Shows t
Page 175: Using the advanced query builder Cr
Page 179 and 180: Creating reports Entries that are s
Page 181 and 182: Creating reports You can use text,
Page 183 and 184: Export file formats for AR System r
Page 185 and 186: Appendix D For your end users: Usin
Page 187 and 188: Drilling down to information in fla
Page 189 and 190: Appendix E ITSM 7.0.00 applications
Page 191 and 192: Appendix F Mid tier caching best pr
Page 193 and 194: Use the following steps to disable
Page 195 and 196: 3 Select the Pre-Load checkbox next
Page 197 and 198: Create, modify, or delete a form C
Page 199 and 200: Index A A B C D E F G H I J K L M N
Page 201 and 202: J A B C D E F G H I J K L M N O P Q
Page 203 and 204: A B C D E F G H I J K L M N O P Q R
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