BMC Remedy Action Request System 7.6.04: BMC Remedy Mid Tier ...

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BMC Remedy Action Request System 7.6.04 134 BMC Remedy Mid Tier Guide Changes made to the Status field are recorded in the request’s status history. You can view a list of these changes in the Status History window (choose View > Status History). The dialog box displays the default name of the field (Status), which can be changed by the administrator. To modify a single request 1 Open the form containing the request that you want to change. 2 If the form is not in Search mode, click New Search. 3 Search for the request. For more information, see “Running searches” on page 138. The Results pane lists the requests that match the search criteria. The first request appears in the Details pane, which is in Modify mode. 4 Click on the request that you want to change so that it appears in the Details pane. 5 Make the necessary modifications to the fields in the form. 6 Click Save. To modify several requests at once 1 Open the form containing the request that you want to change. 2 If the form is not in Search mode, click New Search. 3 Search for the requests. The Results pane lists the requests that match the search criteria. 4 Select the requests that you want to change. Use the CTRL or SHIFT key to select more than one request. 5 Click Modify all. The Details pane changes to Modify All mode, and a blank form is displayed. 6 Fill in the fields you want updated for every request. The data you enter in the fields will be applied to all the selected requests; therefore, fill in only the fields that you want updated on every request you have selected. 7 Click Save. A dialog box appears, listing the number of requests that will be modified and prompting you to confirm your modifications. WARNING You cannot undo this action if you select Yes. 8 Click Yes to confirm.
How the Back button behaves How the Back button behaves The Back button might not behave as you expect. If you view a form in a browser (in either New or Search mode), go to another web page, and then click the Back button, the browser will display the form in Search mode, and the form will be empty. Field properties, selections, and other values are not saved. Opening a form in a new window he AR System home page supports opening a form on the existing open window or opening a form on a new window. When you click on an entry point on the Application List field, the form opens on the same window, replacing the existing content. When you perform Shift+Click (press the Shift key on the keyboard and click the left mouse button) on an entry point present on the Application List field, the form opens on a new window. NOTE Depending on the browser, the form opens on a new window or a new tab. Keyboard shortcuts Panel field shortcut keys The following tables list keyboard shortcuts used in AR System. The term focus refers to keyboard focus, not to virtual cursor positions defined by certain assistive technologies. Key Description LEFT ARROW If the focus is on a tab selector (an anchor link), sets focus RIGHT ARROW to the next or previous tab selector without displaying it. Press ENTER to display the selector. ENTER If the focus is on a tab selector, displays the page. Appendix A For your end users: Tips for using applications in a browser 135
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BMC Remedy Action Request System 7.
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Customer Support You can obtain tec
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Contents Preface 11 Audience . . .
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Deleting report definitions. . . .
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Appendix F Mid tier caching best pr
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Preface Audience IMPORTANT The comp
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Release Notes Information about new
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Chapter 1 Configuring the mid tier
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Configuring the external firewall C
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Accessing the Mid Tier Configuratio
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Table 1-1: Overview settings (Conti
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Table 1-2: General settings General
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Table 1-2: General settings (Contin
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Table 1-3: AR Server settings Figur
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1 In the Mid Tier Configuration Too
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Table 1-4: Cache settings (Continue
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Persistent Cache option Cache setti
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Cache settings How the prefetch pro
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Cache settings arsystem.ehcache.re
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Table 1-5: Maximum number of elemen
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User and group permissions for pref
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Table 1-6: Report settings Setting
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Connection settings Connection sett
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Connection Pool Status Table 1-9: C
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Logging Table 1-10: Log settings (S
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View logs Activate profiling Change
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Real Number field Decimal Number f
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Chapter 2 Customizing AR System sty
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Order of precedence Overview of CSS
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Table 2-1: Style sheets used in AR
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Figure 2-2: Associating a customize
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Figure 2-3: Customized style for bo
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Chapter 3 Working with applications
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Click this arrow to hide the toolba
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Header text Customizing views for f
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Table 3-1: Form Action fields (Shee
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Customizing views for forms in brow
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Figure 3-5: Application Properties
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URLs for forms and applications As
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Table 3-2: Supported parameters (Sh
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Figure 3-6: URL encoder utility 1 O
Page 83 and 84: URLs for forms and applications The
Page 85 and 86: URLs for forms and applications 6 C
Page 87 and 88: Using the Object List Using the Obj
Page 89 and 90: How a view is selected For the mid
Page 91 and 92: Including parameters in saved or de
Page 93 and 94: Form help text Field help text Figu
Page 95 and 96: Chapter 4 Configuring AR System for
Page 97 and 98: Figure 4-2: Designing a report Abou
Page 99 and 100: Managing reports with the Report fo
Page 101 and 102: Report form fields used by applicat
Page 103 and 104: Running a report by using an Open W
Page 105 and 106: Managing localized Crystal and Web
Page 107 and 108: Managing localized Crystal and Web
Page 109 and 110: Defining report types Defining repo
Page 111 and 112: Recommended entries Table 4-4: Run
Page 113 and 114: Setting limits on reports that user
Page 115 and 116: Chapter 5 Using Crystal reports wit
Page 117 and 118: Mid tier installation options for C
Page 119 and 120: Configuring BusinessObjects Enterpr
Page 121 and 122: Report definitions for Crystal repo
Page 123 and 124: ODBC driver configuration for Cryst
Page 125 and 126: Crystal Reports tips for the Web 8
Page 127 and 128: Appendix A For your end users: Tips
Page 129 and 130: Creating requests To restore the f
Page 131 and 132: Creating requests NOTE The rich-tex
Page 133: 3 Complete the following fields: 4
Page 137 and 138: Appendix B For your end users: Runn
Page 139 and 140: Finding a request by example Param
Page 141 and 142: Finding a request by example For ex
Page 143 and 144: 1 Click the Advanced Search button
Page 145 and 146: Table B-3: Keywords (Sheet 2 of 3)
Page 147 and 148: Values Using the advanced search ba
Page 149 and 150: Table B-4: Operators (Sheet 3 of 3)
Page 151 and 152: Saving searches To find all request
Page 153 and 154: Loading search criteria without exe
Page 155 and 156: Appendix C For your end users: Crea
Page 157 and 158: “Adding to or overriding a report
Page 159 and 160: Running reports Finding reports Run
Page 161 and 162: Running reports TIP Although you ca
Page 163 and 164: Exporting AR System reports Running
Page 165 and 166: Restrictions on modifying queries a
Page 167 and 168: 3 Delete, disable, or enable report
Page 169 and 170: Figure C-4: Example list report bas
Page 171 and 172: Creating reports For example, a tub
Page 173 and 174: Creating reports Minimum—Shows t
Page 175 and 176: Using the advanced query builder Cr
Page 177 and 178: 1 Select the report in the Report C
Page 179 and 180: Creating reports Entries that are s
Page 181 and 182: Creating reports You can use text,
Page 183 and 184: Export file formats for AR System r
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Appendix D For your end users: Usin
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Drilling down to information in fla
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Appendix E ITSM 7.0.00 applications
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Appendix F Mid tier caching best pr
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Use the following steps to disable
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3 Select the Pre-Load checkbox next
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Create, modify, or delete a form C
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Index A A B C D E F G H I J K L M N
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J A B C D E F G H I J K L M N O P Q
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A B C D E F G H I J K L M N O P Q R
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